I’ve known labnip a long time and he has delivered a many a game for lots of folks over the years. It is not his fault the buyer picked the shipping company they did and used them to prep and ship the game.

That is on the buyer. If the buyer wanted it crated etc he could have had Bret do that. Instead he counted on his shipper to prep the game per their instructions. It doesn’t sound like they followed those instructions and that is between the shipper and the buyer.

If anything it looks like Labnip went above and beyond trying to help by adding some signage to the machine to keep it from getting damaged in transit.

What happened here is definitely not a reflection on how labnip picks up, ships, and delivers games. If you want to know how happy folks are who use him just ask one if they would use him to transport a machine again and the answer is always yes.