I recently acquired a few "BARn Find" pinball machines that were in a bar here in AZ. Let me tell you my situation. Addams Family was made in 1992. We are almost in 2015. So the game has been around for approx. 23 years. The bar was closed by the owners family when he passed away unexpectedly. The games that were in there sat untouched for 15-16 years since the family also owned the building. The game was completely stock with no mods. The rubbers were in bad shape, but the game looked very nice with minimal wear.
Here is what I did to the game.
Replaced the rubbers.
Cleaned the playfield.
Added a remote battery module.
Added the Color DMD display.
Added the Uncle Fester lighted mod.
Added the Bear Ramp lighted mod.
Added the glass doorknob mod.
Added the Addams Family Gold chips.
Added cabinet protectors.
Included New Manual and Schematic.
I have sold a few pins through Pinside over the years. I have never had any issues in the past. I sold the game to a guy in Canada. I had sold a Buccaneer a few years ago and had no issues selling it to a nice guy in Canada.
I had the game listed at $6100 originally and then reduced it to $5500 because I needed my garage back for other projects that were ramping up. The game sold for $5500. I had turned down two offers of $5000. The buyer first offered $4700 then $5100 and then finally accepted my price of $5500. We spoke on the phone and I asked if the buyer if he had an iphone or ipad because I said I could better show him the game. I have wifi at home so we could have used facetime or Skype. He declined my offer.
Since this was his first pinball purchase, I assisted with shipping and contacted NAVL and helped him through the process. I took photos of the NAVL guys preparing it for shipping. The game played great.
He now contends that he was deceived and wants his $5500 plus his freight fees refunded. I am at a complete loss. I never said the game was HUO. He said the game was abused and "had straw dirt and sand inside the box". I said I would refund his purchase price, however I would not refund any of his shipping fees. It was his responsibility to be comfortable with the purchase. I offered more he declined.
He then says that he wants to return it because he found the "perfect" Addams Family for $5995 at Pinball Universe. I looked at the game online and the cabinet looks like new decals were applied and the cabinet looks very nice. However it does NOT have a single upgrade that mine had. I tried to explain to the buyer that the games are not the same because of the upgrades that mine has that the other does not. I do not think he really knows anything about pinball in general and specifically this game and its mods. I explain that he is willing to pay $500 more for a game that has $880 (my cost) in upgrades and that includes nothing for installation.
The game traveled almost 2500 miles. That could account for some level of dust maybe, but I doubt even this because NAVL are amazing and I have pictures of them preparing it for shipment. I called NAVL and there are no notes in the NAVL file regarding any issues at time of delivery. He could have refused delivery and/or called NAVL but never did. The game was delivered on Dec 3rd.
The game played perfectly and booted with no errors. He now says it has flipper errors and that the game "makes a noise and thinks the power supply might need replacing"
He now threatens suing me. In the buyers defense (odd I know) he sent me pictures of one thing that I completely forgot. I remembered that the thing hand needed to be cleaned. I added the Thing box upgrade decals and totally forgot to clean the hand and inside the thing box. I would be more than happy to send a bottle of fantastic and some paper towels, but really. Sorry some pictures are rotated. Any advice would be greatly appreciated.