ok, reporting back. unfortunately it is not a stuck ball, and it appears I do have a credit dot. Initial test report that happens when you turn on the machine and press enter only says date and time not set, but not sure if test reports tell you any more than that.
I went into test mode but I am not 100% sure how you test the switches. Cliffy said to go "into the diags and it will show me which switches are bad", is that indicated by them starting off closed?
I went through each one and a majority of them are "open" but a few of them are "closed" when just cycling through the tests. Not sure if this is normal. I did activate the switches I could figure out just by their name and they seemed to be working well. However the ones that are closed seem to not have anything to do with the multi ball registering properly. The ones that start off as closed are: Trough 1, Trough 2, Trough 3, Always closed (so I assume this one is not broken) and Ferris wheel.
I could not figure out anything in the side switches menus (how do those work?), I got these from cycling through the single tests.
Thoughts? What exactly should I be looking for in these tests? something I am missing?
I am going to print out the manual for Hurricane at work today so I will know exactly where all teh switches are. Thanks for all your help so far!