They don't seem to respond to email. Call them.

I'd be calling Stern tech support on Monday during business hours. 1-800-kickers. They are tops at this and should be able to help you.

LTG

1. Reload the old code and see if the problems disappear.

2. Wait for others to chime in, who have loaded the newer code, to see if they are experiencing the same problems.

That should narrow it down in the meantime, before Monday when you call.

Wasn't there another post referencing coil problems for hulk arms. Think someone else had to replace theirs.

What does it do in test mode

Could the wire be breaking? I remember some people were having that problem.

Yea I would check the coils in test.

I do know the software will sometimes in a rare occasion fire the magnet after hulk flips out and shoot the ball behind hulk just as he's dropping his arms. But it sounds like your coil/wire is bad if his arms aren't going up on the match sequence

Its the coil. A wire has most likely come loose. It is a design flaw and a pain in the ass to fix as the whole assembly needs to be removed to get to the wire.

I fixed mine. Another dude fixed his. It's not all that big of a deal, just takes about 30 minutes. Stern will send you a whole new wired coil, plug and play plus the hulk mech dis-assemble/assemble. The new coil is wired in a way to reduce the likelihood of it happening again.

I'm a pretty novice fixer by the way.

Stern will also send you new Hulk arms for your damaged ones, plus a bunch of other fixes for the game. They really are great at customer service.

The arms come separate. They screw on. There's a replacement plastic on the LE for behind hulk. Keeps ball from going down hole created when bridge goes up. They may send you other parts related to the hulk mech...they'll send you the plastic to put on the hole that feeds the saucer...to help with making saucer consistently.

PM me if you want to talk about the process of replacement. There are a couple things that might seem confusing ... But if I can do it, it's basically idiot proof.

Ask for the adapter piece that goes on the plastic just above the saucer, slows the ball down a hiar when it drops so it doesn't bounce out of the saucer, it works. I also received a new post for the outlane on the right side because when I moved outlane post down, ball was getting stuck. I've said it before, stern customer service is top notch, just make sure you have you serial # handy when you call.

Sorry to hear

Good to hear

I need to hit them up for my hulk arm from the previous code too. Is it just the one screw? Sounds simple to replace

No sideways screwdriver needed, but you'll need the right size "star" screwdriver to get the Hulk himself out...he's attached to the long square shaft with one of those star headed screws. It's a smaller size. That screw is probably in with loc-tite as well, so be careful you don't strip it. Heat the piece up first with a solder iron maybe.

Those hulk arms are attached with loc tite too I fear. I tried once to undo one of the screws and the gave up, because I didn't want to strip it.