This doesn't make much sense really .. It almost sounds like Stern wanted Cineplex to eat some/all of the cost? I mean - Cineplex is the distributor - who are they to "tell" Stern they aren't going to allow Stern to ship a customer a part for free? That makes no sense - it's the other way around. It also doesn't make sense that Stern can ship the part anywhere, but needs an order from a distributor to do so, even if it's free. Something just doesn't seem right here, as if a key piece of information is missing.