Zoom out and post another. Hard to get a feel for it so close.

I'd be disappointed... but I'd probably just suck it up in that it will be covered by the leg.

Tough one. Don't know if I would put them through getting me a new machine, but I might want something ancillary.

I wouldn't worry about it. Put on some of the metal leg protectors that pinballlife sells and no one will ever know the difference. If that's the only issue on your game you should count your blessings. NIB pins are rarely 100% perfect.

Its covered by the leg. In a couple of days you will not even remember it. If it was something you would have to look at than that would be a different thing. You might want to try and get something from jersery for your troubles.

Agree 100%

It's a new item and should reflect that no matter the money you spent on it. I would contact JJP and advise them and see if they would assist. Question is, was the issue caused by JJP or the Shipping company? Either way contact JJP as if it was damaged by the Shipping company JJP needs to open a claim with them since he was the shipper.

Also, in looking at the picture it appears the the wood joint is separating???

But we always hope against hope anyway.

If it is covered up I won't worry about it.

Call them up and see what they will do. After paying what you paid for the game they should be more than happy to make things right? Maybe a free blank playfield or something of value or even a small cash refund? Sounds like JJP stands behind their work and that doesn't look NIB to me even if it is minimal damage.

I had some light scratches on my apron and lock down bar, notified LTG, and they are sending out replacements. Can't ask for more than that. Their customer service is outstanding.

Agree with JJP customer services. Unreal!

Lloyd, Vincent and Jack were all great in dealing with some of my cosmetic issues.

Tim

If it was highly visible and larger on the side of the cabinet I would say make a stink but as it sits now, a small chip behind the leg, I wouldn't worry about it.

If you ever sold it I can't imagine another buyer grilling you over that (and if they did, you shouldn't sell it to that ass-hat anyways )

Ask for a JJP neon sign for your game room.

This would be more than awsume

No offense, Troy, but put the felt protectors on that come with the game, wait a month or so, take them off and let me know what you think of the imprint left in the clearcoat. It will look ten times worse than a couple of tiny chips.

For those who have said you should ask for "something for your troubles", shame on you. The cabinet is damaged in an area that won't be seen and looks extremely minor. If it bothered me that much, which it wouldn't, I would want a new cabinet. I mean, that's what started this, right? Either replace the cabinet, or don't. But to ask for "other compensation" makes you sound like "one of those guys." And anyone in business for themselves knows who "one of those guys" is.

If that was a brand new motorcycle that you were picking up off the show room floor, How would you feel about a ding in the paint?

Same price, right?

If that ding was on the inside of the wheel well I probably wouldn't mind

A piece of invisiglass for one of your other games would be nicer than something to hang on the wall.

I wouldn't worry about it.

I think what you did was the right course of action. You paid a lot and waited even longer. You did not hard time Jack and left it up to him to make it right with the hint of a small gesture.

I see absolutely nothing wrong with that. I keep my games pristine and would be disappointed as well. I do agree that once the legs are on it will be easy enough to forget about, but still nothing wrong with expressing some disappointment.

Not the same. The same would be there's a ding in the paint under the gas tank that is only seen when you remove the tank.

As it is in a non-visible spot, I wouldn't sweat it too much, but it's cool of Jack to send you out a whatsit. Post pics of whatever it is here once it's on the wall. He promised to send me something to hang beside my machine a while back and still waiting. (maybe he'll pack it in with my LE when it ships)

You should have seen my Tron when it arrived.. lol
What i did? Just suck it up.

Sorry, man. I like to think I'm about as particular as they come, but I'm also very understanding.

If those nicks were somewhere where they could be seen, there's no question, I'd want the cabinet replaced and wouldn't settle for anything less. But under the leg where it's not seen? I'd have no issue with that. Like I said, wait until you see the impression made by the cab protectors and then tell me whether a couple tiny nicks looks that bad.

Shit, if I still had my WOZ coming, I'd be installing the metal protectors which would probably cover those nicks anyway.

I want perfect machines too but I have come to the realization that it is just not possible. My WOZ had some "blobs" in the clear coat (one in the witches hat!) that bothered me but I have come to accept it. I am sure every NIB pinball machine has plenty of blemishes if you look hard enough. Assemble the legs and go enjoy some pinball.

I have not looked under the felt since installing the legs......you got me curious.

unless you're gong to play it with the legs off, I think you're over reacting.

glue it and put the leg on that way it does not run away

Pics anyone? My LE isn't here yet, should I order the metal protectors? I ordered a set of green pincab protectors like a year ago in anticipation of that. (was before the metal ones were out)

Hope he sends you a Jersey Jack Sticker for you to hang on your wall! That would be cool!

Just my 2 cents...for me, unacceptable.

It would bother me knowing that it was there and possibly the next person if/when you sold it. I've always tried to achieve 'perfection'(if such a thing) in what ever I do but as I get older understand more that it's tough to get 100% these days in anything it seems and accepting less than perfect has become and understanding of sorts...sometimes just not worth the worry. Always been that way since a kid...meticulous as most call it.(some may call it being anal : )

In the end I have to agree w/Bryan Kelly about what to do...ask for new cab. Accepting compensation is sorta' like saying you can live w/it but give me something to ease the pain of the damage that bothers me if that will work for you...and nothing wrong w/that and it happens all the time....it's your game. I wish you the best outcome for what ever happens in the end.

I wouldn't worry about it.

I don't think that's quite what he was saying.

This is WOZLE 232 and this is one of the two scrapes on the cabinet . Did it upset the owner,maybe ? What do you guys think? The damage is on top of the head .

IMG_4565.JPG

Covered by legs is one thing but that. Hip on the head is not ok. They are coming chipped out of the box?

Man, I bet pin makers long for the days when games were sold almost entirely to ops. You guys sure are picky.

Yeah, you trying to start something Dave ? Here is the guy in the cool shoes inspecting the damage .

IMG_4564.JPG

Nice shoes and a really nice floor

Sounds like a lot of people want JJP to deliver these games on clouds and magically placed into your loving arms.

An out-of-the-box chip on the head artwork seems to warrant a replacement backbox.

Why post this on pinside? Sheesh.

Why do so many people take the game out of the box with the bottom sitting on the floor? Keep the game vertical and put the front legs on first to reduce the steps and minimize the chance of messing up the bottom edge of the artwork.

Yeah, you're right. The guy should have posted a question about his pinball machine on SVTPerformance.com. Sheesh.... Guy has a ligitamate concern for himself. Maybe a non-issue to you (or actually most of us) but he was still looking for advise about his PINBALL machine. Kind of seems like Pinside is a good choice to post that question.

Ive been laying it upside down on the backbox, install all 4 legs, then just roll it over till its right side up.

Please say you are joking.

Why, because I am not a rookie making rookie mistakes ! The game was carefully rolled out of the box on PVC pipe rollers and oh so gently set on the carpet mat and the box was preserved for resale and shipment needs.

Why do so many people think they know what is best ?