Quoted from jackd104:If you bought a new machine and the play field was damaged, I would think Stern should also pay for the labor to replace it. If you buy a car with a defective motor, the car company doesn’t give you a new motor and leave you to install it. I know I’m dreaming given how the pin industry handles these things. But I’m also right.
Stern hasn’t sold NIB LOTRs for a long, long time. I don’t think this one was going to be covered by warranty regardless of the circumstances.