(Topic ID: 349251)

How long is too long for a board repair?

By shacklersrevenge

6 months ago


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  • 86 posts
  • 40 Pinsiders participating
  • Latest reply 6 months ago by o-din
  • Topic is favorited by 13 Pinsiders

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    There are 86 posts in this topic. You are on page 2 of 2.
    #51 6 months ago

    I’ve tried a couple of board repair people over the years; interestingly, the only one on the list above is Clive.

    I’ve heard good things about Jerry, Dylan, and Chris. My experiences with Clive have been exemplary.

    I’m in the same boat as some others on this thread; I have the soldering skills to do clean work, but I don’t have the depth of knowledge to diagnose efficiently, nor the testing setups, nor the skills to work on newer boards with much more delicate traces. And keeping an inventory of parts is a pretty big commitment as well. It would be cool to do all that stuff in-house, but I’ve got my hands full as it is, lol. Usually lead times aren’t a big problem; if I’m gonna be waiting a while I will juggle a couple projects at a time and keep the owners in the loop about time frames. So far being patient and open has worked out, but as to the OP’s issue with not hearing back from a board tech, that’s not nice, and I would be looking elsewhere as well.

    #52 6 months ago

    Yep. And time is money. I’m not interested in spending all this time to do this diagnosis and intricate soldering when I can send a board set to one of these guys, they will be much more efficient with the diagnosis (they all have testing benches), repair and bulletproof EVERYTHING, then send back in 1-2 months usually. That’s such an easy choice for me until it’s not a choice anymore.

    #53 6 months ago

    The names been mentioned already on the previous page,
    Still haven’t heard back from either of my previous two emails.
    Kind of sucks, but what can I do. :/ hoping for the best.

    #54 6 months ago
    Quoted from shacklersrevenge:

    The names been mentioned already on the previous page,
    Still haven’t heard back from either of my previous two emails.
    Kind of sucks, but what can I do. :/ hoping for the best.

    It is the holidays, maybe they're away with their families.

    #55 6 months ago

    I have used Chris Hibler several times and he always did a great job. Takes a little time but, everything that he has ever done for me was 100%. He has repaired several wpc driver boards, wpc mpu’s, and some other motor driver boards for me. Mìke

    #56 6 months ago

    .

    #57 6 months ago
    Quoted from shacklersrevenge:

    The names been mentioned already on the previous page,
    Still haven’t heard back from either of my previous two emails.
    Kind of sucks, but what can I do. :/ hoping for the best.

    I was going to ask you to just tell us who it is to save us from him, but I don't blame you for not saying. Jerks who don't answer emails or calls are the kind that will toss your board and say he never got it, just because you "bad-mouthed" him

    #58 6 months ago
    Quoted from shacklersrevenge:

    The names been mentioned already on the previous page,
    Still haven’t heard back from either of my previous two emails.
    Kind of sucks, but what can I do. :/ hoping for the best.

    One if the only ways to keep people like you and us from getting sucked into these less than great service people is to name them. Fuck them if they get pissed. Do what you’re supposed to do and good things will follow. Don’t and pay the frickin consequences. None of us want to go through what you are enduring. Please protect us. Name the douche

    #59 6 months ago
    Quoted from Coin-Op_Cauldron:

    I'm assuming you're talking about one board? This shop receives 10-20 board batches from well known vendors/customers/game restoration specialists on a regular basis in addition to single board repairs (which move through the shop more quickly as these repairs are inserted between multi-board repairs).
    Clive

    I have done big batches of boards with Clive and single boards over the years and I can confirm this is a true statement, thanks for your service to the community Clive!

    -Matt M

    #60 6 months ago
    Quoted from rx3:

    I was going to ask you to just tell us who it is to save us from him, but I don't blame you for not saying. Jerks who don't answer emails or calls are the kind that will toss your board and say he never got it, just because you "bad-mouthed" him

    Living in fear of these types of people only empowers them!!

    #61 6 months ago
    Quoted from Coin-Op_Cauldron:

    I'm assuming you're talking about one board? This shop receives 10-20 board batches from well known vendors/customers/game restoration specialists on a regular basis in addition to single board repairs (which move through the shop more quickly as these repairs are inserted between multi-board repairs).
    Clive

    Clive is Awesome. I had an Austin Powers board with major corrosion damage. This was 8-10 years ago. I live almost 3 hours away in North Carolina. I reached out to him before driving to his house. He is legit and has a class one repair shop in his basement. Also has quite a few older Gottlieb games in there. Class of 1812 included. He is NOT set up for home visits, but welcomed me along with my Minature Schnauzer in my diesel pickup. He came out and greeted us upon arrival and departure. Turn around was about 3 weeks from drop off to pickup, but it was only 1 board. It would have been much cheaper with fuel and time and mileage to mail it, but I can vouch for his honesty and integrity.

    #62 6 months ago
    Quoted from pinzone:

    Clive is Awesome. I had an Austin Powers board with major corrosion damage. This was 8-10 years ago. I live almost 3 hours away in North Carolina. I reached out to him before driving to his house. He is legit and has a class one repair shop in his basement. Also has quite a few older Gottlieb games in there. Class of 1812 included. He is NOT set up for home visits, but welcomed me along with my Minature Schnauzer in my diesel pickup. He came out and greeted us upon arrival and departure. Turn around was about 3 weeks from drop off to pickup, but it was only 1 board. It would have been much cheaper with fuel and time and mileage to mail it, but I can vouch for his honesty and integrity.

    The way mail is nowadays you're best to drop off personally.

    #63 6 months ago

    Lots of positive comments for Clive Jones. He has earned them!

    #64 6 months ago

    I have used Clive and Chris Hibler, both were excellant experiences.

    #65 6 months ago
    Quoted from GPS:

    One if the only ways to keep people like you and us from getting sucked into these less than great service people is to name them. Fuck them if they get pissed. Do what you’re supposed to do and good things will follow. Don’t and pay the frickin consequences. None of us want to go through what you are enduring. Please protect us. Name the douche

    Not trying to start anything but let’s not turn this into a witch hunt. The question was “how long is too long”not “let’s try and ruin someone business/reputation”. I understand the frustration on waiting to get word/board. It’s the holidays! I’m guessing everyone here is on some sort of holiday or time off. Let’s think about that before loosing our minds on e-mails not being responded too. Some of these guys are less inclined to be mobile and might not be at their computers over the holidays.

    To the OP, sometimes a board will stump the repair guy or there is a chip you just can’t get and it takes time to source. I have had board I had to walk away from til I got some more info or got answers from the other repair guys. Yes, that took weeks or months.

    Yes, there should have been an update letting you know what’s going on but some of the busier repair guys don’t make contact or give estimates til that board is up in queue. Best recommendation would be to double check website/Facebook and see if there is a shutdown for the holiday post. If you don’t hear something by next week, then start getting worried.

    #66 6 months ago
    Quoted from pinballplusMN:

    The way mail is nowadays you're best to drop off personally.

    USPS has been excellent for me. Cheapest option, gets there fast.

    FedEx is a disaster, UPS is good but pricey.
    DHL generally excellent, in particular for international, but way more trouble to use them and expensive.

    #67 6 months ago
    Quoted from GPS:

    One if the only ways to keep people like you and us from getting sucked into these less than great service people is to name them. Fuck them if they get pissed. Do what you’re supposed to do and good things will follow. Don’t and pay the frickin consequences. None of us want to go through what you are enduring. Please protect us. Name the douche

    I have a feeling it's Chris, but he clearly states this in his contact page on his site. He is 90 days (ie 3 months) out currently and only gives out status updates when he receives the board, when it's done or if he runs into a problem.

    15
    #68 6 months ago

    Chris Hibler - http://chrishiblerpinball.com/contact

    I’ve seen this scenario play out many times in pinball and other hobbies.

    Someone gets good at what they do. Everyone hears about them. More and more people send them work. Eventually, they can’t keep up. People become irritated with the “slow response”. The person gets fed up and decides that what was once fun is no longer fun and quits. (Example: Playfield Renovations aka PFR).

    Happy to be included in the list on the prior page along with some great techs. It’s not me. I really appreciate customers who can exhibit patience along the way as answering “just checking in” queries is not the fun part of helping folks get their games running solidly again.

    Chris Hibler - CARGPB #31
    Http://chrishiblerpinball.com/contact
    Thank you for checking out the PinWiki - http://www.PinWiki.com/

    #69 6 months ago

    Definitely not Chris. He answered some cold call messages from me in very short time. Very stand up guy!

    #70 6 months ago
    Quoted from Shogun00:

    I have a feeling it's Chris, but he clearly states this in his contact page on his site. He is 90 days (ie 3 months) out currently and only gives out status updates when he receives the board, when it's done or if he runs into a problem.

    No, it’s not Chris. I’ve used him years ago, and it was fairly quick turn around. In fact I just sent him a message about an issue a few weeks ago,
    I was having an issue with a game and he responded within a day or so.

    #71 6 months ago

    And it's certainly not me as my Canadian customers can testify!
    I probably spend more time than I should on emails, chat forums, etc. answering questions, giving quotes. My phone is typically on mute though, as I find phone calls can chew up a lot of time when I get caught up in the moment talking tech. A quickie text msg no problem.
    I don't often need to give repair updates since my turnaround time is typically less than 10 days, the customer base in Canada is probably less than 10% of the size in the USA.
    Cheers!
    Brent (tommy.pinball)

    #72 6 months ago

    Someone please explain this obsession to know who is the offending business.........I mean this is likely the result of the increase in pin ownership in general or the time of year it is, medical, regardless we have so few tech's available now why would we want to harm one of them????? I say give them til 01/10/24 or whenever and if not heard from then you call them out on it

    #73 6 months ago
    Quoted from RWH:

    we have so few tech's available now why would we want to harm one of them?????

    It's the anal, entitled, deserving, impatient, gotta complain about and screw with someone syndrome is my guess.

    #74 6 months ago
    Quoted from o-din:

    It's the anal, entitled, deserving, impatient, gotta complain about and screw with someone syndrome is my guess.

    Those arrows better not be aimed at me, because if they are, we can have a war of words.
    I’ve been more than patient with $1,000+ worth of my boards in mystery mode.
    I’m not looking to cause a problem with any repair tech, and at this point I would be happy with said guy to just say here are your boards back, I couldn’t get to them.
    Not responding is where I have a problem after months of nothing.

    #75 6 months ago

    I’m truly honored to be mentioned in good light within this thread. ❤️

    As far as communication, I would give a little bit of time after the holidays and try reaching back out. We never know what someone is going through so it’s best to give the benefit of the doubt first.

    #76 6 months ago

    I don't like the "it's the holidays" or "maybe he's on vacation" excuses. If that's the case, have the decency to say, "out of office until..."
    It's super easy to set that up in an email auto response. But, to run a business where you have someone's property and not respond to them, is complete BS.

    #77 6 months ago

    Holidays or not, I just got a pm from someone that said he too sent this same person a board and it’s been with him for several months without response.
    It’s about time to put a fox in the hen house, this has been going on long enough.

    #78 6 months ago

    I have no idea who Maestro is that was mentioned in the second post, but I assume it’s them.

    #79 6 months ago

    I am going to start a new topic that lists all the guys we have “nominated” to date. Makes it easy going forward to find the good guys. Maybe have a poll as well. Knowing who to goto and who to stay away from is invaluable information. Hopefully this will help

    #80 6 months ago

    title it Board repair tech's

    #81 6 months ago

    Ok I’ll try to modify.

    Modification complete. Please vote for your best techs.

    #82 6 months ago
    Quoted from chuckwurt:

    I have no idea who Maestro is that was mentioned in the second post, but I assume it’s them.

    Heh nah I was referring to Chris who is my go to, but there are a lot of board superheroes out there for sure which I forget sometimes!

    #83 6 months ago
    Quoted from shacklersrevenge:

    I just got a pm from someone that said he too sent this same person a board and it’s been with him for several months without response.

    If that is fact you should call them out so no one else falls victum

    #84 6 months ago

    Try waiting almost two years for boards to be repaired, while getting the run around when you dare to inquire. Then when they are FINALLY done, be told it will cost around double the agreement price and something was added to one, that I said I didn't want, which would cost even more. In the end I only paid the agreement price, and learned to never use that local "expert" again.

    #85 6 months ago

    Sorry to hear man! I generally do my own board repairs, down to IC troubleshooting/some logic etc. But if I’m in excess of a few hours of desoldering/battery clean up,I generally try and find a new replacement(if available ) and keep the old one for parts. 6808s are getting harder and harder to find and nice have a board to rip spare parts from. Time is money and down time not playing is lost time. With lisy boards it’s a no brainer. I offer repairs to locals but that’s as far as I’ll extend the olive branch and usually have a same day turn around.

    I have an ultrasonic cleaner for PCBS, desoldering vac, SMD stuff etc.

    #86 6 months ago
    Quoted from shacklersrevenge:

    Those arrows better not be aimed at me, because if they are, we can have a war of words.

    Nothing pointed at all.

    I've had good luck saying take your time and no hurry if it's something I'd rather have more an expert do.

    There are 86 posts in this topic. You are on page 2 of 2.

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