I bought a game from him and it went smooth enough.Trent from Tilt Amusements or Kingpin I know will help with any and all questions or problems.I don't know how Automated help is because I didn't have a issue with the game I got from him.Game exchange is another good place to buy.I suggest you make a few calls and find your best deal or at least make sure your not overpaying with shipping and or taxes.