Quoted from GoldenBear:Does anyone know if one has to fill out a support ticket or will they notify and possibly send the kit automatically to game owners?
Pinball manufacturers do not keep full records of purchasing owners or operators. It is the personal responsibility of an owner to contact their distributor first in this case (or direct manufacture technical line) for correction based on design or code updates. This includes any repair fixes, parts replacements, or kits.
Private owners are the the new equivalent of the modern operator.
This industry does not work like factory recall notices for cars or any other consumer product at this time.
All pinball owners must be willing to make the necessary actions of calls to keep their machines operational. This includes reading game service bulletins.
Iowa City, IA
