Go to the JJP website and fill out a support ticket and ask for one. I did this a couple weeks ago and got an email response saying they were going to send it but still haven't gotten anything. When I emailed victor to follow up about it he said they were shipping them at the end of the month.

(I doubt they're going to send one to EVERYBODY nor do they have your address, that's a huge waste of money if some people don't care for it)

Once again, they don't have everyone's phone number or address. They're not psychics or magicians.

As a JJP Distributor I have been advising my customers to call JJP Tech support (732-364-9900 x222) and talk with Frank (or Victor). Please have your serial number and build date in hand (machines built after 07/15/2016 do not need the updates as they were installed at the factory).

This will be the fastest and easiest way for you to get the update kit.

Christopher

Am I right in thinking that the early games had a serious wireform problem and now Jack is selling ones that work properly for $89?

I don't think so, unless you know of a different issue? The kit fixes a potential trapped ball at the end of the wireform by replacing a nut with a post. If you want to go all out you can buy a new wireform for $89, but the post fixes the issue perfectly well.

I guess I am missing the point of your thread. People have advised you to open a ticket with JJP. You somehow didn't like this response so you then proceed with telling everyone that they should just send it to "everyone". And then you wanted them to make an announcement on their website. So which is it? Do you want help or do you just want to complain here? Because to be honest you are just coming off looking like a troll.

I agree with TxJay. Why would they want to publicise a minor issue in such a way that makes it seem like it's a big issue?

Product recalls (for cars or any other appliance) occur when there is a serious health or safety risk. If that was the case THEN I'd expect JJP to be proactively contacting customers, but ... we're just talking about a potential for stuck balls here right?

This thread seems to be more of a JJP bash opportunity rather than a legit request for help....

If you watch the you tube "JJP Hobbit Faults v1.21 software " by arcadeuk ( 11 mins in ) is that something that can be solved by a post or does it need a new wireform ?

I bought my machine from a distributor. For the upgrade kit, I went to JJP's website to the Support Portal and filled out a ticket to ask for the kit. Kit was received less than 2 weeks later.

Very straightforward.

Ah, in fairness, probably not. The Hobbit that I've played on had an infrequent issue on the end of that wireform where it could get stuck on the left (which the post now acts as a fix for). The issue ArcadeUK is describing I don't think I've seen before, but knowing Luke he's probably got it set up insanely steep An entirely new wireform may help in that case.

They did make an announcement. Though, I am not sure if this is what you were hoping for specifically.

I tend to agree with the OP. I did not even know that the kit existed until a patron notified our staff of an update kit to remedy these issues. At the end of the day I do not expect JJP to notify customers, however they should notify their distributors. The role of the distributor is to assist the customer with any type of issues that arise with the game, thus why they make money on their sales. Distributors seem to have dropped the ball on notifying customers but that's just my opinion. When similar things like this occur in my day job, I notify customers who have ordered affected problems and let them know that there is an option for a fix. It does not cost me anything to do so as the supplier is the one sending the kits our and all it does is ensure that my customers are taken care of. Just another way to demonstrate to customers how important a partner/distributor is to keep them running smoothly and even before they experience a problem they know that we as their distributors are looking out for their best interest.

do not lump all distributors together. ALL of my customers were made aware of this update kit and i will be installing some of them personally. perhaps you need to find a better distributor to make your next purchase from... hint, hint.... there is one just north of you in another state.

I'd also suggest emailing Jen at jjp and asking her to add you to the owners forum. An email was sent out to everyone on there on August 3rd notifying them about the kit and exactly how to request one. I had mine in about a week.

I've never had a complaint with my friends at kingpin. Your dad was one of my first contacts and couldn't tell you how many games he helped me find.

Sorry I wasn't lumping all of them together, just saying that it was not really jjp responsibility to try and do all the leg work. Good distributors are in valuable, the bad ones weed themselves out over time, likely the reason king pin has lasted generations at this point.

Pinball manufacturers do not keep full records of purchasing owners or operators. It is the personal responsibility of an owner to contact their distributor first in this case (or direct manufacture technical line) for correction based on design or code updates. This includes any repair fixes, parts replacements, or kits.

Private owners are the the new equivalent of the modern operator.
This industry does not work like factory recall notices for cars or any other consumer product at this time.

All pinball owners must be willing to make the necessary actions of calls to keep their machines operational. This includes reading game service bulletins.

Totally agree with this. This is what I did.

They did notify everyone.
They posted it awhile ago on the official owners forum with instructions, how to get it, what it comes with, pictures of the kit etc...

The JJP website notification is a "game service bulletin".

Could you please provide a link to the official owners forum- thanks.

Has ANYONE rec'd their kit yet?

I received mine last week.