I called in my very first order a few weeks ago & actually got Steve. (I know because I asked him)
I was pretty nervous, had all the part #s ready-double/triple checked, and I was still wrong on some of it. Doh!
He was very cool and helped me get what I needed. He actually pointed out that if I spent a tiny bit more I could get in on the 10% deal. Got some free lamps!