DUDE, holy crap! I think you're giving this guy way too much credit. That looks absolutely terrible compared to what I received for a 128x32 shield board a year ago. Now I'm glad I went with the Fast Pinball displays and bracket. And like yours, mine wasn't working either. The actual 14 pin data connector was installed and wired wrong. Thank goodness we figured it out and got it working, but every once in a while it will freeze making me have to restart the game. I've never had such serious quality control issues from an LED or even original plasma display, and the continuous communication issues others have been seeing to boot.