Greetings all!

I just got my NIB WOZ ECLE this evening and have been really enjoying it. After getting my initial games in I decided to update the software and while taking the time to closely examine things I noticed what I thought was a hair on the back glass. When I looked closer I saw that it was actually a scratch on the monitor underneath the glass. When I removed the back glass I could also tell that I was not the first to notice since with the glass off I could see there were smudgy finger prints across the scratch where I guess someone tried to rub it out with their finger. So while it's a little disappointing that the scratch was noticed at the factory and not handled there I totally understand that things happen it was probably small enough to not trigger any action. After all it's barely noticeable and had I not been staring at the screen watching the update I probably would never had noticed just playing the game.

So my question is, is there a safe way to remove a scratch from the WOZ LCD screen? I guess it really applies to any LCD screen. The scratch is small (about 1/2" long but deep enough that running a soft cloth over the area i can feel a slight ridge.

Dang, I was hoping I would be able to handle it myself. It's just one of those things that once you spot you get drawn to. It actually bugs me more that it bugs me if that makes any sense lol. I give them a call and ask about it but honestly it's pretty minor which Is why I was hoping I could just do something myself. Yeah, I could see how polishing could easily make things worse... which is why I wanted to ask before trying anything lol.

Fortunately (or unfortunately) it's not the glass that scratched, it's the actual monitor which is more of a soft plastic with a matte finish.

When I called support they were pretty amazed that had happened and they asked for pictures which I sent over. Their initial recommendation was to give Novus 1 a try so I'm starting small with Novus 1 sprayed onto a microfiber cloth, then gently wiping the scratch area with it. I would be surprised if 1 did anything though since it is deep enough to feel when I touch it.

Well I can report that after about 5 minutes of relatively firm polishing, Novus #1 does not seem to damage the LCD's finish. I still would not recommend it for any normal use on an LCD but if you have a light scratch it seems safe to try. It also seemed to reduce the ends of the scratch reducing it's length by probably 1/8", but the deeper area is still there.

Well support has opted to replace the monitor. So in the end of this case yet another story of how on top of things JJP support is. My impressions from this experience and reading others is that not only are their machines top notch but so is their customer care.

Still kind of curious if it would even be possible to remove though... I think I have a junk LCD computer monitor around, may experiment with more aggressive polishes (ie Novus 2) on that.