(Topic ID: 243766)

How are distributors keeping your business in this market?


By Vino

5 months ago



Topic Stats

  • 18 posts
  • 13 Pinsiders participating
  • Latest reply 5 months ago by JayDee
  • No one calls this topic a favorite

You

Linked Games

No games have been linked to this topic.

    #1 5 months ago

    Out in CA, it’s difficult enough to justify NIB these days, but a good relationship can help.

    I’m curious what distributors (out of state or in state) are doing to earn your continued pin business in 2019 and beyond?

    #2 5 months ago

    My distributors all have incredible relationships with myself and my employees. They have made the high prices more bearable with the support they all offer. My Stern distributor is so good, he changed out the lower playfield window on my Munsters LE when I was out of town then play tested all our games at the brewery to be sure they were set up right. I can't say enough about these guys. I am very fortunate.

    #3 5 months ago

    You need to talk to zmeny . I hear “once you go Zach, you never go back......”

    #4 5 months ago

    My distro is in Colorado. Goody bag has a whole new meaning now.....

    JJ at Game Exchange has always done right by me.....its much appreciated after a bad experience I had.

    #5 5 months ago
    Quoted from cjmjmm2006:

    My Stern distributor is so good, he changed out the lower playfield window on my Munsters LE when I was out of town then play tested all our games at the brewery to be sure they were set up right.

    Great to hear!
    What happens post sale matters.

    #6 5 months ago
    Quoted from Vino:

    I’m curious what distributors (out of state or in state) are doing to earn your continued pin business in 2019 and beyond?

    Good customer service and local.

    #7 5 months ago

    Since these days many can't discount on price, shipping, or adding in extras.

    Best to shop for the distributor that gives you the best service and help. Before, during, and after the sale.

    LTG : )

    #8 5 months ago
    Quoted from chuckwurt:

    Good customer service and local.

    Quoted from LTG:

    Best to shop for the distributor that gives you the best service and help

    Agree, and the tax re-enforcement has certainly leveled playfield as well.

    Curious how relationships with larger national distributors may or may not be impacted.

    #9 5 months ago

    As a distributor, I truly believe it is how you handle things, before during and after the sale. I try to keep my customers informed, send messages after the sale to see if they are happy. Try to solve anything before even having to get a manufacturer involved.

    Most of all, I treat my buyers the way that I want to be treated. With MAP pricing, you can get the same price anywhere, so its how you handle yourself. I cant tell you how many times I have had conversations with customers well after midnight. If I get an email and I see it right away, I answer right away. I have several times received replies that they didn't expect me to answer in the middle of the night. I then tell them that im up, and if they want, they are welcome to call me right then instead of having to wait for email replies. I have also met up with customers at 2am as they needed that to work with a get together they were having or that is when they would be driving trough.

    COMMUNICATION is the best asset that I can offer since the pricing is out of my control

    Troy

    #10 5 months ago
    Quoted from Coz:

    You need to talk to zmeny . I hear “once you go Zach, you never go back......”

    This. The guy is down to earth and will tell you exactly how he feels about a pin. He wont feed me a line just for a sale, if he doesn’t care for a pin he will tell me. I have ordered a pin from him 3pm and he gets it shipped that night. He also contacts manufacturers on my behalf for warranty issues.

    Zach at Flip N Out Pinball is awesome!

    #11 5 months ago

    Service and warranty. I’ve bought several pins from tommy at nitro pinball and every small concern I’ve had has been immediately been taken care of. Can’t say enough good things about nitro pinball.

    #12 5 months ago
    Quoted from extraballingtmc:

    I’ve bought several pins from tommy at nitro pinball and every small concern I’ve had has been immediately been taken care of. Can’t say enough good things about nitro pinball.

    I can vouch for Tommy. He cares, even after the sale.

    LTG : )

    #13 5 months ago

    JJ is always good for a back rub

    #14 5 months ago
    Quoted from mountaingamer:

    JJ is always good for a back rub

    Well there you go, a distributor with a local touch.

    #15 5 months ago

    Customer service...……………………...

    #16 5 months ago
    Quoted from vidgameseller:

    COMMUNICATION is the best asset that I can offer since the pricing is out of my control
    Troy

    You often hear stories about radio silence on a games status after an initial deposit.

    Very true, thanks for the input.

    #17 5 months ago

    My distributor is Hemispheres Amusements (Mark and Kurt). They are stellar guys and super responsive to me. I wouldn't give anyone else my business. They deliver, they are guys of their word. They love what they do. They treat customers with the most respect. I don't have anything negative to say about these guys. I would give them my business without thinking twice.

    Story time about another distributor:
    I tried testing the waters with another Chicago area distributor to spread the wealth among distributors. I drove about an hour to talk about a deal. The guy went on vacation and his employee couldn't make a deal. I wasn't warned of this despite reaching out prior to my trip. I tried making a deal over email and phone with the guy and I decided I needed to stop in for a face to face. I drove out to visit when he knew I was coming. I tried calling and texted him that I was at the shop and he told me I needed to wait around half a day for him to get some sleep. I wasted an hour one way drive to his store. He did not want my business for some reason. He then tried selling me a used machine (his personal machine) for NIB prices and didn't want to state that he would do anything other than a curb drop. He stopped responding to emails and I finally had to tell him I wouldn't sign the contract to purchase. So after driving 4 hours round trip total to try to give this guy my money, I had to call it quits.

    I called Hemispheres right away and within a day I had a deal made at a better price with delivery and setup and a shaker motor. So, that's how Hemispheres keeps my business without me going anywhere else.

    #18 5 months ago
    Quoted from nowakster:

    My distributor is Hemispheres Amusements (Mark and Kurt). They are stellar guys and super responsive to me. I wouldn't give anyone else my business. They deliver, they are guys of their word. They love what they do. They treat customers with the most respect. I don't have anything negative to say about these guys. I would give them my business without thinking twice.

    Ditto. These guys are great! Total straight shooters and don’t feed you lines of bullshit. They are very easy to communicate with and if for some reason you don’t get a hold of them immediately they will get back to you very quickly. Every time! As far as I’m concerned, there are no other distros in my area that I would consider working with.

    Promoted items from the Pinside Marketplace
    $ 28.00
    $ 7,199.00
    Pinball Machine
    Operation Pinball
    £ 20.00
    $ 26.00
    Playfield - Other
    Pin Monk
    From: $ 11.95
    Playfield - Toys/Add-ons
    ULEKstore
    $ 248.85
    Cabinet - Sound/Speakers
    PinWoofer
    $ 89.95
    Cabinet - Shooter Rods
    Super Skill Shot Shop
    $ 34.95
    Playfield - Toys/Add-ons
    ULEKstore
    $ 399.99
    Cabinet - Toppers
    Top-Notch Target Shields
    $ 65.00
    Playfield - Toys/Add-ons
    G-Money Mods
    $ 9.90
    Playfield - Toys/Add-ons
    pinballmod
    $ 15.00
    Playfield - Decals
    Metal-Mods
    From: $ 175.00
    Gameroom - Decorations
    Pinball Photos
    From: $ 19.99
    Eproms
    Matt's Basement Arcade
    $ 8,999.00
    Pinball Machine
    Nitro Pinball Shop
    $ 28.00
    $ 99.99
    Lighting - Other
    Lighted Pinball Mods
    $ 495.00
    Cabinet - Armor And Blades
    MI Pinball Refinery
    From: $ 9.00
    $ 5.00
    Playfield - Decals
    Doc's Pinball Shop
    $ 12.00
    Playfield - Decals
    Flashinstinct
    $ 49.95
    Playfield - Toys/Add-ons
    pinballmod
    $ 7,499.00
    Pinball Machine
    Little Shop Of Games
    $ 67.00
    Playfield - Toys/Add-ons
    Lermods

    Hey there! Got a moment?

    Great to see you're enjoying Pinside! Did you know Pinside is able to run thanks to donations from our visitors? Please donate to Pinside, support the site and get anext to your username to show for it! Donate to Pinside