This one never gets old:
DELIVERY/REPAIR/SERVICE CALL RATES
As of September 25th, 2010
Delivery is $75.00 On Pinball Machines Plus Mileage
(If the Pinball machine cannot fit up or down or through a
doorway and the head has to be removed, An additional fee
of 75.00 will be charged)
Large Game Purchases (I.E. Skee-Ball, Puck Bowler, Bowling Alley or large Video game) that have to be put on a trailer will require $150.00 deivery Charges. Plus Mileage.
Delivery and Setup entitles you the buyer to one (1) Free Service call parts and Labor up to 90 Days. You will be required to pay mileage.
Repair Base Rate:
$78 per hour on our own games.
$98 per hour on games bought elsewhere.
Clock starts when job begins. On long distant service calls, the clock begins after 30 miles into the trip. One hour minimum.Ohio Sales tax is added to all jobs.
$1.00 per mile.
Round trip from shop in Maumee.(Mileage is Non Taxable.)
Time and a Half charged for evenings and weekends.
$117 per hour on our own games.
$147 per hour on games bought elsewhere.
If the game is not repaired within the first hour, an evaluation will be made to determine how much additional time and parts will be needed to finish the repair. (Assuming the machine is worth repairing.)
If a game cannot be repaired, the one hour minimum still applies. If for any reason the item serviced is not picked up and paid for, We reserve the right to sell the item after 90 days without notice. We will make three attempts to collect if we are unable to collect on the item, We will sell it to recoup our loss.
Service: If, within 30 days, a similar problem to the original symptom occurs, the customer is entitled to one service call only up to the length of the original service call.
Customer still has to pay mileage and any additional parts needed. If it is a new and different problem, it will be considered a new service call.
Warranty does not include lights.
Sales: If the buyer of a game chooses to buy the Delivery & Set-Up for $75, the owner is entitled to have one service call within 90 days, parts are covered the mileage is not included.
Our Services are warranted for 90 days on a purchase
60 days on a repair.
Do to the nature of our business moving large heavy arcade games in and out of houses sometimes causes minor dents and bruises in the woodwork, walls, some tile floors, and on doors.
Although we take great precautions not to damage the surroundings, We cannot and will not be held liable for minor damages.
There is NO WARRANTY if the buyer takes the game on their own.
Once you have made the decision that owning your own pinball game is a neat idea.
We want you to be pleased with your choice of game. If, for any reason, you are not satisfied with your game, within 30 days,
We will give you 100% credit towards the purchase of any other game We have for sale.
(This is assuming we delivered the game. There is no warranty, or in this case, refund policy, if the customer takes the game home him or her self.)
There will be an additional charge for Delivery and set-up. If we have to trailor your item Delivery will be $150.00 plus mileage
If we use our Vans only the cost is only $75.00 plus mileage
We do charge $1.00 each mile each direction.
There are NO CASH REFUNDS given for any reason!
Years after you've enjoyed your game, you feel you want to trade up for a fancier game, We will give you 50% trade in credit towards the purchase of another game.
(Assuming the game is in reasonalbly good shape and no radical changes have occurred, including the painting of the cabinet or rearranging of the playfield features [We have seen it happen] or anything that would reduce the value of the game.)
This is on the purchase price of the game only. Does not include the sales tax paid or the Delivery & Set-up that was charged.
Consignments are always welcomed.
If you bought the game from us, you get 75% of what We sell a game for less any service it might need. (Which can be subtracted from the money you would get when the game is sold, in other words,there is no upfront repair money required from you when we take the game.) If you didn't buy the game from us, we will still take it on consignment, but you get 60% of what we sell it for, less any service it might need.
If the game should require additional service while the game is on the show room floor or warehouse, you will be contacted and required to pay for the services. An estimate can be made.
All consignments are handled in a contract form so all the this is spelled out and signaures are required so both customer and our store meet those requirements.
Games left at the store are covered by our insurance if disaster occurs.