Quoted from JodyG:There have been a few threads on the subject. The way they handled the power supply issue is pretty lame. And then there was this thread https://pinside.com/pinball/forum/topic/american-pinball-not-standing-behind-houdini-
API doubled down more than once on their rigid policy on that thread.
Barry's response is literally the definition of rigid. I've personally had experiences with Stern replacing parts on a second owner game, 2 years after manufacture. I know other people who have also.
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I totally disagree with your accusations. Whats your beef really.
The power supply issue is hardly and issue with most owners. It is not necessary but it adds resiliency and consistency, In my case my house electrical voltage varies considerably. AP's offer to provide a regulated power supply at what is essentially half cost was generous considering the game works without it.
I am a second owner and have gotten great service from AP. While I have had no warranty issues I have received prompt service in other dealings with them. Barry has responded within a few hours whenever I contacted him.
Frankly I don't understand the point of this Houdini bashing. Most owners seem to really like it, my novice friends beg to come over and play it. For those of you who don't like the game Why do you have to be so hateful? I really dislike some of the modern Sterns but instead of publicly bashing Walking Dead and Iron Maiden I just don't bother playing them, keep my mouth shut and move on.
Not everybody is going to like every game but people don't have to be a whiny bitches about it.