(Topic ID: 236185)

Houdini ...... talk about taking a nose dive


By hoby1

9 months ago



Topic Stats

  • 345 posts
  • 123 Pinsiders participating
  • Latest reply 8 months ago by yancy
  • Topic is favorited by 5 Pinsiders

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#52 9 months ago

Another useless thread about prices, depreciation (and lack of appreciation), and pinball.

#147 9 months ago
Quoted from CrazyLevi:

Cars are not pinball machines.
Always the fatal flaw in a cargument, in that whatever is being compared to a car is usually a radically different thing.

True, but the majority of items you purchase depreciate the moment you open the box. I think his point is that things depreciate. The days of pinball machines going up in value NIB on appear to be over.

1 week later
#227 8 months ago
Quoted from mbwalker:

Nope...from first hand experience. They have been nothing less than stellar for me. 100% satisfied.

Yeh, most AP owners would agree. All one has to do is read the Houdini thread to see the level of customer engagement and willingness to help customers regardless of whether or not they are in the warranty period.

#229 8 months ago
Quoted from JodyG:

AP also has a very rigid warranty period. Outside that period, you are SOL. Stern will often go outside their 60 day warranty on a case by case basis.

Are you speaking from experience? How do you know their warranty is very rigid? Did they deny you a repair? Do you even own the game?

#243 8 months ago
Quoted from JodyG:

There have been a few threads on the subject. The way they handled the power supply issue is pretty lame. And then there was this thread https://pinside.com/pinball/forum/topic/american-pinball-not-standing-behind-houdini-
API doubled down more than once on their rigid policy on that thread.
Barry's response is literally the definition of rigid. I've personally had experiences with Stern replacing parts on a second owner game, 2 years after manufacture. I know other people who have also.
[quoted image]

A few threads or this one in particular? Again, you have no first hand experience. I would guarantee the amount of original owners and seconds who have received warranty repairs outside warranty far exceeds this one guy. Go read the Houdini thread before making this accusation.

How is the power supply issue lame? The majority of owners don’t need it. And if you do, you get that money back in credit. I don’t see jjp doing that with light boards.

#274 8 months ago
Quoted from chuckwurt:

In many cases. It was solely up to them as to what they decided to replace.

Correct. Second owners were not permitted to get replacements. First owners damage had to reach a certain threshold before replacement. Some people did not get theirs replaced.

#289 8 months ago
Quoted from wesman:

I think what's weirdest/least constructive about it, is creating a specific thread to be solely critical of it, and bash it's retail/second hand value? Ideally we all want pinball to succeed and flourish, and I feel AP has jumped into this ring, and went toe to toe, regarding production, quality, and above all....a NON licensed theme, in a genuinely successful manner.

Agree

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