(Topic ID: 236185)

Houdini ...... talk about taking a nose dive

By hoby1

5 years ago


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  • 345 posts
  • 123 Pinsiders participating
  • Latest reply 5 years ago by yancy
  • Topic is favorited by 4 Pinsiders

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-2
#76 5 years ago

If Jack could figure out how to sell his base model for $6500, he would eat Stern's lunch.

Market saturation is going to push 90's DMD games down the hardest, I think. As a casual pin owner... Why would I buy a $3500 to $4500 title like NGG or Funhouse, when I can pick up a used Stern pro for $4400 to $5000? I think people will stop buying NIB as much, and wait for the new pins to hit the secondary market if saturation continues to push used prices down on relatively new pins.

#86 5 years ago
Quoted from CrazyLevi:

He already figured that out when he released WOZ at $6500 originally.
All you have to do is be willing to lose money on every game.

He could probably make it work, but he isn't going to do it in a high cost of living, high tax state like NJ. Jack has to be paying out his ears for labor there.

1 week later
#194 5 years ago
Quoted from Msch:

Stern games have better resale because people know stern stands behind their products. I’ve had playfields, prototype node boards replaced. AP doesn’t have a reputation yet, other than poor theme choices and a sub par rushed effort.

AP also has a very rigid warranty period. Outside that period, you are SOL. Stern will often go outside their 60 day warranty on a case by case basis.

#200 5 years ago
Quoted from Rdoyle1978:

Does Stern honor warranty for second owners? AFAIK it is not transferrable

On a case by case basis, yes.

#242 5 years ago
Quoted from Pinphila:

Are you speaking from experience? How do you know their warranty is very rigid? Did they deny you a repair? Do you even own the game?

There have been a few threads on the subject. The way they handled the power supply issue is pretty lame. And then there was this thread https://pinside.com/pinball/forum/topic/american-pinball-not-standing-behind-houdini-

API doubled down more than once on their rigid policy on that thread.

Barry's response is literally the definition of rigid. I've personally had experiences with Stern replacing parts on a second owner game, 2 years after manufacture. I know other people who have also.

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-1
#248 5 years ago
Quoted from Pinphila:

A few threads or this one in particular? Again, you have no first hand experience. I would guarantee the amount of original owners and seconds who have received warranty repairs outside warranty far exceeds this one guy. Go read the Houdini thread before making this accusation.
How is the power supply issue lame? The majority of owners don’t need it. And if you do, you get that money back in credit. I don’t see jjp doing that with light boards.

As someone who was considering going after an Oktoberfest, that thread was enough to steer me away from API for the time being. I'd rather spend my money with more established companies.

#271 5 years ago
Quoted from arcademojo:

LOL. If that one thread makes you change your mind about buying from a company. You haven’t been around long then. Just dig up any of the old Ghostbusters playfield threads. You’ll never buy another Stern again.

Did Stern not send out new playfields, free of charge?

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