(Topic ID: 265460)

Houdini not booting up

By product-of-74

1 year ago


Topic Heartbeat

Topic Stats

  • 11 posts
  • 7 Pinsiders participating
  • Latest reply 1 year ago by Vegas9
  • Topic is favorited by 1 Pinsider

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    #1 1 year ago

    Having an issue with my Houdini pin. Just bought new in box. Set it all up and turned it on. Everything seemed legit as working but I went to update the code as this was made back in Nov 2018. The code update was successful so I followed thru unplugging usb stick and rebooting the game except now it won't boot up. It flashes some small print on the screen and I can't get into diagnostics & nothing else happens except the black screen with some small writing I can't really make out what it says. Anyone else ever have this issue? My first American pinball pin so I'm lost so any help would be greatly appreciated.

    #2 1 year ago

    Please go to https://www.american-pinball.com/support/service/ and open a ticket for help.

    People here might have ideas. Like try reloading again, or AP people might chime in. rosh said they have a committee helping with tech support. So hopefully others here or AP tech support will help you.

    LTG : )

    #3 1 year ago

    I checked the manual. If you need to start over with a full install, it looks like you'll need AP's help on that.

    Best wishes.
    LTG : )

    #4 1 year ago

    Make sure all the connections to the MPU are firmly seated. The weight of the wiring tends to pull them loose over time or during transportation.

    #5 1 year ago

    Sent you a PM with my Cell #. Call me. For LTG I will explain. American Pinball said on games with the much older code you have to trick the update. What you do is rename the file you downloaded by removing the v19.4.7 at the end. Call me if that doesn't make since.

    #6 1 year ago
    Quoted from PBMAN:

    For LTG I will explain.

    Thank you for this. I don't have much experience with American Pinball games. I appreciate the help,
    LTG : )

    #7 1 year ago
    Quoted from product-of-74:

    Having an issue with my Houdini pin. Just bought new in box. Set it all up and turned it on. Everything seemed legit as working but I went to update the code as this was made back in Nov 2018. The code update was successful so I followed thru unplugging usb stick and rebooting the game except now it won't boot up. It flashes some small print on the screen and I can't get into diagnostics & nothing else happens except the black screen with some small writing I can't really make out what it says. Anyone else ever have this issue? My first American pinball pin so I'm lost so any help would be greatly appreciated.

    Per rosh:

    Change the name of the new code file to be houdini-gamecode.pkg remove any version info from the name. In the future it will not be necessary to do this.

    #8 1 year ago

    Your update was corrupted.

    Remove the software package from your computer
    Re-download the software from API's website
    re-install on a new 4GB or bigger FAT 32 formatted drive.. Needs to be a name brand drive Kingston or Lexar are known to work. Off brand and freebies should just be thrown in the trash.

    You shouldn't have to change the name as the games were updated with a new SMPS and code before leaving the factory.. If your game does not have a SMPS installed then you will need to change the install package name on the USB drive to houdini-gamecode.pkg

    #9 1 year ago

    Thanks all for your feedback. I was messing around with trying to reinstall latest code a few times and finally the update screen popped up so I went through the install again and it worked. Had a few issues with the screen opto not reading so it would sit there until the pin went into the ball search mode and dropped it down as it should but I went into diagnostics screen and messed with the screen section a few times with lowering/raising the ball that's inside as well as re-calibrating it and rebooted the game and now it seems to be working as it should as well. Hopefully I don't run into other issues so soon as I got away from the older pins because I was sick of working on them all the time, never expected to have these issues with a brand new pin, guess you win them all...as they say..

    #10 1 year ago
    Quoted from product-of-74:

    Thanks all for your feedback. I was messing around with trying to reinstall latest code a few times and finally the update screen popped up so I went through the install again and it worked. Had a few issues with the screen opto not reading so it would sit there until the pin went into the ball search mode and dropped it down as it should but I went into diagnostics screen and messed with the screen section a few times with lowering/raising the ball that's inside as well as re-calibrating it and rebooted the game and now it seems to be working as it should as well. Hopefully I don't run into other issues so soon as I got away from the older pins because I was sick of working on them all the time, never expected to have these issues with a brand new pin, guess you win them all...as they say..

    Youre gonba live this game, its amazing!

    #11 1 year ago
    Quoted from product-of-74:

    Thanks all for your feedback. I was messing around with trying to reinstall latest code a few times and finally the update screen popped up so I went through the install again and it worked. Had a few issues with the screen opto not reading so it would sit there until the pin went into the ball search mode and dropped it down as it should but I went into diagnostics screen and messed with the screen section a few times with lowering/raising the ball that's inside as well as re-calibrating it and rebooted the game and now it seems to be working as it should as well. Hopefully I don't run into other issues so soon as I got away from the older pins because I was sick of working on them all the time, never expected to have these issues with a brand new pin, guess you win them all...as they say..

    Hi Joshua. I'm just seeing this thread now. I am glad you were able to get your Houdini working. If you have any other issues, please open a ticket here: https://www.american-pinball.com/support/service/

    Happy flipping, and I hope you enjoy

    -Michael

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