Quoted from wesman:
How isn't AP supporting them? Do you mean regarding code or customer service? Barry was always great, but is gone now.....
Barry was 100% awesome, always there to help with physical issues. JJP got a major boost by hiring him away.
However, breaking the operator audits, then leaving them broken for 6 months or more because it's "not a priority" is ridiculous. That's homebrew-level stuff. That actually happened on Houdini and is the reason the operator I work with canned the machine on the route and sent it on.
Contrast that with Stern on Iron Maiden when it had a 24/7 location-killing problem. When the lockup bug happened on week one, a version with the daily maintenance reboot workaround was out within about a week. It didn't FIX the lockup, but it prevented the machine from locking up. Stern experience with operator support on display.
No idea who is setting priorities at AP, but whoever it is has them COMPLETELY wrong if they want to pick up AND KEEP operator support. Another reason there needs to be a producer in the hierarchy.