Quoted from Homepin:
The Canadian shipment was delivered to Nitro Pinball yesterday.
PLEASE NOTE THE FOLLOWING CAREFULLY..............Nitro Pinball Canada ARE a pre-order buyer EXACTLY the same as every other pre-order buyer (including the ones complaining about the freight costs in this thread and other places).
BUT there is one main difference...............they have paid ALL costs including delivery UNLIKE some other pre-order buyers who seem intent on complaining loudly to try and force me to ship them for free !!!!!
THIS IS WHY THE NITRO SHIPMENT WAS DELIVERED FIRST!!!!!!!!
Can I be any clearer?
We are holding orders for customers in many countries, there is no single country that has ordered more machines than any other.
There is no problem or conspiracy here - when pre-order customers decide which way they want their machines delivered AND then pay for that method (or WAIT if they choose free delivery) we will schedule their machine to be built to fit - it really is that simple and clear cut.
You threw in free shipping to get more preorders up front. These people essentially gave you a free loan for the last few years while waiting for their machines. Then when the machines are finished, you throw the little "*" in there that they won't be getting their machines until it suits YOU.
There is literally zero timeline for when these early supporters are getting their machines...next month, or even next year. But they can get their machines now if they pay the shipping cost. Thats a blatent bait and switch, it's pretty darn rotten. These people took a big risk in pre-funding your venture with no collateral, and now you are just waving your middle finger at them incessantly because you would rather chase new money over doing the right thing and get your supporters the machine they paid for YEARS AGO. I am sure many of them dove in on this "deal" because you offered free shipping. If you would have been honest in the beginning and told everyone they may be waiting several months longer because of this "deal", they would have never agreed to it.
Good luck getting anyone to put money up ahead of time on your next venture.