Quoted from 27dnast:
with all due respect, have you been reading some of the highly questionable personal opinions being espoused by homepin and the method of customer responses the company has slapped onto the internet?
If the company is truly reliant on word of mouth and opinion, then they need to silence and let the delivery of games speak for themselves or radically change their approach to dealing with forum issues. Because from my perspective they are reading from the wrong playbook.
See the post above... perfect example
I don't disagree with you that if you can't say anything good, when you're the figurehead of a company, it's best to say nothing at all, be the bigger man, etc.
It's obvious that there is a lot of emotionality in this project both for homepin and for people who have put down a serious amount of money in good faith to buy the product. I don't think anyone is actually happy right now. It doesn't excuse unprofessional or petulant responses, by either side, but it does go some way to explaining them.
I also don't agree with the idea that silence is the right answer either. In the absence of any rebuttal then people might just believe the one side of the story they are hearing. You only need look at what happened with Heighway when there was radio silence about Alien - people just assume the worst and it becomes an echo chamber of pessimism.
That being said there are avenues for customers to get their pins, reasonable ones it sounds like, they just need to be prepared to work with them to get to the finish line.
Constantly ripping on the company and highwaygames when they seem to just want to resolve the impasse seems like a very strange strategy to me when one is already $5000 in the hole. It's a bit like complaining about the chef before you've eaten your food...