Quoted from wiredoug:
selectively quoting the bits that suit you so you can run mr highway in circles when hes trying to help you wont have the effect you're hoping for mark. keep it up and im betting he's going to retract his offer and leave you back at square one.
from the same homepin email
"All other freight offers still stand but we don’t currently have containers with available space going to many Australian destinations in the foreseeable future so we can’t currently offer ‘free freight’ in what would be considered a timely manner."
you can wait for a homepin container ( no idea how long but i dont recommend it, you can wrangle your own shipping, or you can thank the nice chap for his offer and take it up. You just have to tell highway what you want to do.
if you advise mr highway you'll be making your own way there in a hot air balloon to pick it up, so be it. but arguing with him and wasting his time when hes essentially trying to work with you to do you a favour just doesnt seem like a plan to me?
Options are available. Getting the pin to your doorstep at zero cost was never a feasible option. The "free shipping" meant hitching a lift in a container that other people were paying to move. If those other customers didn't exist, or didn't want to pay for shipping themselves, then the outcome is that the container goes nowhere and the people who thought free shipping meant "expedited shipping to my doorstep, for free, even though someone has to ultimately pay for it" lose out.
homepin and co didn't stress what "free shipping" actually meant, or those who jumped at it failed to understand it could mean waiting weeks or months. As said before they probably should never have given it as an option because even if it was well meaning the result is that there are people who will choose free shipping but expect expedited shipping, before anyone else gets one.
I get the sense that there isn't much desire to actually work with anyone to reach an amicable solution? It seems as if people would rather moan about it on here instead, for some reason?
As I can see it there are some options for Australian customers to get their pins, if they still want them, including a free option if you're prepared to wait an indefinite period of time, and pay for the last leg of the journey - as would be expected with any "hitch a lift" transport of anything. It is a much better situation than people who went all in on Heighway ended up in.
It begs the question - what more do you expect highwaygames and homepin to do exactly? Swallow the cost of container and door-to-door shipping?