Second regarding RadCals being offered by JJP free of charge. Then the gouge could be filled and the RadClas installed over the top. Would look like new.
(Topic ID: 156561)
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The Hobbit
Jersey Jack, 2016-
Wizard of Oz
Jersey Jack, 2013
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1 month later
Quoted from zsciaeount:OK, here's an update. My Hobbit SE continues to have issues. The pop bumpers keep cycling like in a ball search, Smaug's mouth stopped working, and multiple switches are out. This is a game with maybe 50 plays tops. I am absolutely fed up, and would recommend avoiding this game due to the poor build quality. $8500 just wasted... I would have been smarter to just save the cash and wipe my ass with it.
I'm sorry to hear that your game is having issues. What version of the software you are on? I new version of the software, 1.20, is going to be released very soon so hopefully that will correct some of the issues. Have you tried a complete reinstall of 1.01 using the ISO, testing for the issues at 1.01 and then apply the 1.10 delta to retest again? Have you tried contacting Frank at JJP support?
I do believe this is an isolated issue as my game and my others have been playing without issue. If anything I hope its just a software issue or a cable / wire lose.
Quoted from lowepg:Someone will be here soon to offer "geez, mine is flawless after 51 games" as if ONE other persons good experience somehow negates another persons poor experience.
Sorry for your troubles.... its not that you had a problem (it's pinball- there will be problems), but the seemingly uneven level of customer support from JJP.
The excuse-makers will tell you:
"they are too busy making awesome pinball machines to respond, sorry"
or
"they can make the most awesome pinball software in the history of mankind, but somehow, after 5 years, still can't figure out how to use their own ticket system"
or
"please PM your problems to one of their fanboys here, THEY will get your problem solved"
Oy.
Do you actually have something helpful to say like I did above or just love any opportunity to bash JJP as a company?
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