Cary, NC
Quoted from colonel_caverne:so jjp warranty is parts for the manufacturer and labor for the buyer?
(Topic ID: 156561)
Linked Games
The Hobbit
Jersey Jack, 2016-
Wizard of Oz
Jersey Jack, 2013
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Quoted from YeOldPinPlayer:Replacing the game at this point is completely unwarranted.
So is waiting 2 weeks (and counting?) for JJP to step up and take care of him after faithfully prepaying and patiently waiting though all the drama....
It sounds like the OP waiting 2 weeks before even posting here- thats pretty calm compared to how I might feel after spending $8-$9K and getting shoddy communication/support.
Quoted from markmon:I agree the game should have been in working shape when it arrived. It wasn't. Of all the problems listed, this is the one preventing you from playing it and probably the simplest one to solve. I think you have a great case on the cabinet damage alone. But you seem ok with that. I have no idea why.
I would *also* be pissed about the cabinet, but I think it's understandable that the OP is more focused on the program's that's preventing the game from being playable after waiting a few years for it. Once it's up and running, his ire may increase with the shoddy QC on the cabinet....
1 month later
Quoted from zsciaeount:OK, here's an update. My Hobbit SE continues to have issues. The pop bumpers keep cycling like in a ball search, Smaug's mouth stopped working, and multiple switches are out. This is a game with maybe 50 plays tops. I am absolutely fed up, and would recommend avoiding this game due to the poor build quality. $8500 just wasted... I would have been smarter to just save the cash and wipe my ass with it.
Someone will be here soon to offer "geez, mine is flawless after 51 games" as if ONE other persons good experience somehow negates another persons poor experience.
Sorry for your troubles.... its not that you had a problem (it's pinball- there will be problems), but the seemingly uneven level of customer support from JJP.
The excuse-makers will tell you:
"they are too busy making awesome pinball machines to respond, sorry"
or
"they can make the most awesome pinball software in the history of mankind, but somehow, after 5 years, still can't figure out how to use their own ticket system"
or
"please PM your problems to one of their fanboys here, THEY will get your problem solved"
Oy.
4 weeks later
Quoted from zsciaeount:I emailed Jack directly, and basically told him that my machine has had so many things break in succession that it's essentially a lemon. He wrote me back at 3am, saying he would call on Monday and do what needed to be done to make this right. I hope we will be able to see this through to a resolution. I've purchased 6 NIBs and this is the only one that has had issues like this. I mean, last night I was streaming some gameplay, and one of the inlane switches just stopped working. That shouldn't happen on a 2-month-old machine...
ok, a month has gone by since that:
Where does your machine stand today? everything working as expected?
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