Either Stern has gotten better at serving customers with problems or it might just be how soon after you get the machine you have problems.

I had Hammer problems with Metallica(among other stuff) and Drop target opto problems with Star Trek after a couple of months. This took many weeks, a lot of pictures, etc for them to accept that I needed new parts and pretty slow shipping of parts.

Then 2 years later:

I had problems with the main board on TWD and lots of stuff with Got Pro. (spike stuff) I got both of them(the machines) at the same time in December 2015.
On those last two machines, the response was incredibly fast. From I made the call until I had the parts at my door in Oslo, Norway it only took a couple of days. This happened once with TWD and 2 times with GOT. Never before experienced so fast shipping from Chicago - Oslo in my life

Sorry for all the Stern Talk in a Hobbit thread