Prospect Heights, IL
Quoted from markmon:It is not relevant what you paid. A $2000 machine and a $10000 machine should both work and be under warranty the same way.
Anyways, pinballs break new or not. It should be on the owner to dismantle wires and trace down issues. It's up to the manufacturer to assist and suggest things and pay for parts. It's up to the owner to do the leg work.
Markmon I get this is your consistent position within many threads - still doesn't make it right.
JJP core value proposition/differentiation to Stern is a premium quality machine. Based on OP well written summary, quality control on the assembly line failed on this one. As others mentioned, we understand when smaller issues arise that's where Lloyd comes in with us to "self help" the small tweaks needed. But at this point in what he's described, JJP would be better served to send a tech out. I disagree a NIB pin should require the owner to dismantle wiring to trace issues - that's not a jostled free in shipping issue. That's the difference - jostled free shipping issue or accountability that you sent a broken product - just fix it or send a tech out.
I know Markmon, I know. Don't buy a pin or collect if you can't fix yourself. NIB my friend, NIB premium quality product. Position it as a Lego then.
I do have confidence JJP will support - I've heard great first hand stories where they have.
