Hobbit Owners Thread

got both the Hobbit LE and Smaug # 10's the other day and I want to say I am a bit disappointed of JJP quality control. Smaug was okay...but the LE has all kind of issues

1. the start button dies not work...it cam loose ...easy fix.
2. Sticker back of box is all messed up and just needs new one. It was so bad. I was just better peeling it off. but will wait to put on new one.
3. Side panels are all marked up and chipped. Plan on putting on side mirrors so that will cover that up but Will contact JJP to make them aware of chips / marks.
4. It plays but none of the lights work on the playfield. .. Can someone help me on what that could be?
5. Plunger is bad and does not work...very weak...I can't even get it out of the channel unless I hit the plunger forward hard.

I am going to call them on Monday to address some of these and I am sure they will make it right and I know it is pinball and there is always times that you are going to have issues right out of the box.....But the chips and some other the simple things....COME ON JJP....LET'S not loose sight of what got u there to where u are and that is your customers.

To me it's worth the money. ....I just hope they don't loose sight of making it great and catching those things before you box it up and ship it out. Some of those things should have been caught before it left the factory.

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#112 8 years ago

DAD

RichieWrench

Just another cheap way ...What was bad was the sticker for the Limited Editions. Really....They could not do a plaque of some kind or something. Nope....They put in a cheap sticker for your Limited Edition. That was bullshit. Come on JJP....you are slipping. But I guess it was not peeling off...so that is some good news.

#115 8 years ago

DAD

RichieWrench

It's not the sticker on the back...Even though that will get fixed by them. I am sure and positive they will send me another one....very easy fix.

It's the Sticker for plaque. It's a sticker. They could have done something way nicer. I don't even really feel that the a hobbit LE is a limited edition. I just like the theme and I know it's a great game. Just making a point that they need to pay attention. I got a great price because I got in early and I bought the other LE Version in Smaug. But i know all can be fixed and I will just probably make my own. I like JJP and I have been a true fan of his machines. But I have just noticed some times that I would consider cutting corners. They are better than that. ...But time will tell.

#128 8 years ago

DAD

RichieWrench

Wanted to let eveyone know that JJP and Frank were very helpful on the issues -- I am sure that I will get another Inviglass that was scratch and they are going to send me another sticker for the Smaug and Frank gave me two things to check on in regards to the lights not coming on in the Hobbit LE. I still have the issues with the wood being marked up -- But I got a fix and they were helpful to help make up for that and were quick and very concern with the issues. Jen was very understanding and thought it was more of an issue with it being shipped but I assured her that I can see about the wiring and controls coming loose -- but not the sticker or the marks on the wood -- Those should have been caught prior to shipment -- Bottom line -- They are going to make it right. I will put on mirror blades on all 4 games and I am sure that will compensate for one set of blades and my Pinball Tech is coming out to fix the other items that need to be tweaked. Thanks to everyone for your comments.

I do have one other issue - But I am going to research it on this site to see if it was asked before in regards to the ball getting stuck on the left side as it goes up the ramp and to the left and past the dragon and it gets stuck right there past the dragon and gets hung up inside that Green Box enclosure that is in the upper left part of the playfield -- If Anyone has had this happen - Please let me know -- It happens ALOT ...ALOT on mine and I have to move the glass down a few inches and pop it thru....JUST ANNOYING. Thanks for any comments on how to fix that. I think Frank is researching it for me -- But I thought I would ask here. Thanks

Key post

#130 7 years ago

DAD

RichieWrench