Quoted from fordtudoor:
The pin is packed into the crate standing vertically with the back of the lower cabinet at the bottom. This makes the playfield standing vertically and literally hanging by the two (2) hooked bracket
No, that means JJP is at fault with how its packed he said R&L is at fault.. so what caused it..did they drop the entire box putting strain on the playfiled latches? Did they unbox it and put additional weight trying to move it into place? The playfield is indeed very heavy but if it was not handled improperly then everyone's game would have this issue or there was some other change like a missing foam block or the latches are different.
If in fact it's getting bent from normal trucking like hitting a pot hole then the foam is not doing it's job and this needs to be addressed in packing.