Quoted from KenLayton:The Hobbit just wasn't a very fun game to play. It got boring after a while. The Metallica is still great fun to play again and again.
Hobbit would of been the last on my list for a location game. Stern games usually out earn almost everything, which is why I have so many of them. The game can suck balls, but if the theme is liked and well known, it doesn't matter most of the time. I have a WOZ that did okay on location, just waiting on JJP to come out with a descent theme, hopefully with something easy for casual players to recognize and achieve. Love to get dialed in, not sure it'd be the smartest pick though. Think out of all the games that are currently out, star wars would probably have the best earning potential.
I agree with the above emailing for support is hit and miss. You have to call people if you have issues, especially with pinball for whatever reason.