Not sure where you live... but that didn't work in Oregon.
You have to take the dealership to court. Not the company.
I even went so far to complain to Dodge about piss poor manufacturing QA check... and they said "we empower our dealers to handle these problems".. and told me to go pound sand. As a result; I'm not buying any more Chrysler products. Let them pound sand trying to get my biz back.

So no; I don't buy your argument.

Still Stern has issues... and they still sell out of product. Who's really at fault here?

Where is the exit door on this hobby?
LOL

I get the anger... and the pitchforks. Stern is the new king of cost cutting... at least until these machines start shipping from China.

If the rumors are true... and SW is coming this year... I think I'll be glad I'm not going to participate in the NIB market from stern.

Right now ... the only vendor I'm looking for a NIB from is Multimorphic. At least his "wood" can be bought at Lowes and replaced when it scratches.

IDK; there could have been a change to a more "environment friendly" / gov mandated Clear which is cause this issue.

My Star Trek is an LE... so it has a more layers and/or thicker clear.

Bwahaha... same "pedigree"

In 1986, after the death of his father, Gary Stern helped found Data East Pinball, which was then purchased by Sega and re-named Sega Pinball. Gary subsequently bought the business from Sega and renamed it Stern Pinball, Inc.

Not sure it's a problem of cost... although; Normally I'd agree with this statement.
I feel like the original vendor either quit the business (not likely); or they can't keep up with the demand. IE Stern expansion, maybe Spooky and JJP use the same company? And/or maybe the original vendor went into an auxiliary market to keep the doors open and they can't supply the new numbers of PFs for Stern.

I also seriously wonder if part of the problem might be a forced government oversight for ClearCoat. IE Environmental and/or OSHA regulation. I wouldn't be surprised if there were a forced formula change to meet some new regulation; you know like they did for spray paint a few years ago.

Makes me wonder if this means the distributor in Euro gets a larger cut for the larger risk they have to take.

As far as the GBLE with ghosting inserts.... that's disappointing. I was foolishly hopeful the extra clearcoat meant less issues.
I think Stern is going to tell people to pound sand as it appears more than a small percentage will have this issue. Well; actually - I expect Stern to say nothing to us... or the distributors; other than "meets quality"

Is someone making these plastics in "volume"?
Maybe I should use my Techshop membership to make a bunch if needed.

Just went to FB and verified that I had not liked their page. There... I feel better.

talk, words. I trust nothing until I see an official press release w/ criteria for replacement.

Absolutely right... because they want to hide this as much as possible.

When I heard it... I heard that he was "surprised" they were having issues because they hadn't changed anything.
Now due to the issues; they are making changes.

Who really knows.

Umm... how can you say that... may take them a freaking year to ship your PF back to you... and it might ghost again.
Let's wait and see if they are fast with the replacments... and they replacements aren't junk before you
"buy with confidence"

Yeah... I do think they'd risk it given they shipped machines with bad pfs long after it what well known there was an issue.

Glad your a fanboi... Glad they are attempting to resolve this for you. Hope it works out.

Smart Wife. She's a keeper.

That is both scary and satisfying.
On one hand; I'm glad they aren't trying to "rework" the clear coat.
But on the other; there seems to be a missed opportunity to Sand to wood... and reapply art and clearcoat.