(Topic ID: 161795)

Hey Stern! Are you serious?

By mayuh

7 years ago


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#1353 7 years ago

Hi guys ! same here ! a couple of inserts with ghosting issue on a LE model. I sent 2 email to stern today. I'll see if they will answer.

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#1397 7 years ago

after a few days ! you can see the problem is growing ! i hope it will stop. I'll have an old playfield soon.

you can follow me on the stern facebook page, on the visitor's post page : https://www.facebook.com/sternpinball/

regards.

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#1421 7 years ago

Stern has just deleted my post on their facebook page. They don't want to hear anything about the issue. No communication from them, we don't know if they are working on a solution. Black out ! they only say, see with your distributor, but the distributor have no informations. They are playing tennis between their customers and distributors. They are really fast to take money but to supply a really good support ???.

I bought a star trek le game too, after playing a few games, the siderails lights broke. 8 months to get 2 small pcbs and 2 led stripes ! so for inserts ghosting issue XX years ?.

They don't take care to their customers anymore, (support, code update, to much problem for a NIB game at 10k euro, unfinished game when they are available on the market ). This post have the right name ! Stern are you serious ?.

they want to buy cheap parts to build their game but after that the customers will pay the problems.

To be honest I'm really disapointed, frustrated. They have created a really fun, wonderful game with really good rules and I love it but too much problems for a fresh new game at 10k euro again. I'm feeling like I have bought a pinball machine like a piece of cake at 3$ at the super market. No consideration for their customers. You're on the right way !

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Edit :

A fresh email from stern to a french customer :

Hi XXXX,

Could you please send me some pictures of the damaged inserts you're referring to and also give me the name of your distributor and your game's serial number?

Thank you,
XXX

2nd email:

Hi XXXX,
Sorry to hear you are having problem with your game. Can you send us a picture of the damage?

Thank you,
XXX

#1587 7 years ago

If there's something strange in your pinball
Who you gonna call? (stern Pinball ))
If there's something weird
And it don't look good
Who you gonna call? (Stern Pinball ))

I ain't afraid of no insert ghosting
I ain't afraid of no insert ghosting

If you're seeing things running through your playfield
Who you gonna call? ( stern Pinball )
An invisible ball
Sleeping in your orbit
Who you gonna call? (ghostbusters)

I ain't afraid of no insert ghosting
I ain't afraid of no insert ghosting

Who you gonna call? ( Stern Pinball )
If you're playfield gone wrong
Pick up the phone
And call Stern Pinball

#1611 7 years ago

- GBLE #208 (Europe) -- No playfield problems untill now (22 july 2016)
- GBLE #242 (Europe) -- Playfield problems (20 May 2016) - Inspected by Harold 9

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