may want to get your facts straight. things have changed.

FUN industries appears to be making current junk. Stern appears to be bringing stuff in house and is somewhere in transition.

ALL of the GB pros I have played (6 now) have insert ghosting.

Played 2 in Madison, 1 in Milwaukee, 1 in Boston, 1 in Portland, and 1 in Chicago.

ALL 6 have insert ghosting.

inserts are sinking, not lifting.

I woudl say the code is a nice foundation but still needs a decent amount of polish and quite a few bugs I have found.

for the bad MET a local had at one point, he had to bring them the game and they swapped in a new populated pf.

you need to just drop it with your lies and BS. Unless you are a Stern employee speaking with facts then you dont have a damn clue. This is completely unacceptable and you trying to placate the masses is BS. Mylar to 'fix' ghosting and cracked insert? WTF seriously... Saying that customers are jackwagons and then Stern tells them to piss off. saying 1-2 inserts is not a big deal??? again WTF. Try selling a game in 18months with a cracked and ghosted insert and tell me it isnt a big deal.

you seriously dont have a clue. Stern has had pretty good customer service in the past when issues have cropped up and I dont think it is just that we buy every new game so we magically get better service.

We are customers like all others. When we have had issues, we file a report, provide detailed info to help them track down the problem, and sometimes need to do a little nudging or reminding them that we find a defect unacceptable and EVERY single time they have come through with a solution that makes us, the customer, happy.

100% spot on.

The blackknight seems stuck in the past. Reality is the squeaky wheel gets greased and we are living in a new world. No longer are the end buyers of pinball dominated by operators. This is the biggest screw up Stern has had in the past (ever?). They need to deal with this or are facing big issues in profits and possibly the logevity of the company.

This could not possibly be at a worse time for them. Moved into and scaled up to a larger factory so more overhead. JJP is delivering lots of Hobbit to good review of quality, spooky is taking money out of the jar again with good review and great customer service, JJP #3 is coming at expo, Aliens is coming at expo and FullT is going out in larger numbers with positive review and GREAT customer service...

times have changed black knight... Stern will need to address these changes or suffer the consequences. I am confident based on recent past history that they will eventually fix these issues for customers, even if it means you have to complain a little louder to get a response. They also are smart and nimble with Gomez at the helm. he understands that this is a BIG screw up.

unfortunately most peopel do not have the skill to do a cold swap.

aside from that, laying down new clear does not appear it will fix this issue. Ghosting from sunken inserts is not going to stop the inserts from sinking.

The minimal acceptable reslution for me personally is a brand new pf which is properly made and cleared. That would allow people to do a hot swap if they deem it necessary or sell the extra pf along with the game when the time comes.

I know this would not be acceptable for many and as I said, MINIMAl acceptable for me personally.

It also would be the cheapest solution for Stern as pfs dont cost very much and is they work it right they could probably convince most buyers to pony up the actual cost/ $100 for the new pf.

STOP buying new games form them would be the most logical solution, esp since there are not LOTS of other options if you insist on buying new games.

Reality is that many people with just keep on buying regardless of the resolution or lack of. Most of these things seem to take time to show the reprocussion. When people start trying to sell HUO GB with ghosting and cracked inserts and secondary buyer dont bite at 4500, then 4000, then??? then people will just deal with the sting at that time.

That said, if enough preorders get cancelled then distributors will likely raise hell and Stern may take notice.

luckily there are now 3 other options and they all seem to be delivering more games and at a quicker pace. Expo is going to be fun with Dominoes (and maybe game #4 prototype from what I hear), Alien, and JJP#3

while Stern is likely only dropping Batman vault to try and brush the issues under the rug with a desired rehash.

I will believe it when I see it. History shows they take care of the squeky wheel, but you also need to squeak.

I dont like the whole "Gary you need to call the loudest people to try and shut them up" without actually putting something out in the public.

I say keep squeaking till it is resolved. They are just playing you like a used car salesmen if you cave now without getting something in writing at minimum. Keep in mind there is a reaosn it was a phone call and not an email form Gary with commitment of what will be done.

Ran >> does your game have issues?

It may be allowed in the basement now???

It is a reasonable solution IF they can turn it around in under 2 weeks! No reaosn you shoudl be sitting with an unused game for any longer than the time of shipping.

Day 1 > you get the box. Load in your crappy populated pf.
Max of 5 days shipping
Day 6-9 > they swap all parts onto new pf, playtest, and ship it out.
Max of 5 days shipping
Day 14 you install new populated pf.

That said, I know of people that showed up to Stern last year at Expo with their crap MET pf and they swapped it for them on the spot. They had a new game and went home with it at the end of expo.