Subtract the M...I hear "eh" pretty often
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Let's say they send a new playfield...then what? They send out a tech to do the swap? There's way too much work to be done in that case.
Quoted from kpg:I honestly felt Gary was being pretty sincere that they are setting up some type of program and way for their distributors and dealers to handle these inquiries. It made sense as there is a huge amount of cases for this, and they most likely can't handle case-by-case issues on their own right now.. they are simply not staffed for that situation I'd assume.
After speaking with him, it really sounded like they have just been trying to figure out how they are going to efficiently deal with this situation. He also said I should hear more information within a couple of days, and if not- to call his cell to discuss.
Also note he mentioned my playfield was in a "special" category due to it actually chipping, especially in multiple areas.
I would also say he personally responded to me because of my detailed postings and "level of degradation" of my playfield, and carefully worded, but firm and to the point emails. They say the squeaky wheel gets the grease, but typically when my wheel squeaks, it's louder and more annoying of a squeak then other wheels, so it gets the grease first.
Honestly, I'm going to keep pressing them on this not for just the benefit of myself- but for the entire pinball community who has been affected. I truly say I am also doing this for all of us and not only myself. I could tell similar stories of other situations where I got similar results, some of the stories most people wouldn't ever believe here so I won't bother posting.
Fact is, I want to see all of this end well for all those affected as these are not cheap toys, but rather luxury toys that we hold a high standard to because they cost thousands of dollars.
I'm confident in a positive end result.
Did he say anything about other machines being affected and the plan for those? This thread did start with a SMVE and we've heard of GOT's, etc affected as well.
Quoted from TKDalumni:Did he say anything about other machines being affected and the plan for those? This thread did start with a SMVE and we've heard of GOT's, etc affected as well.
??
Quoted from fatality83:nonik you might want to look at this area I circled, looks like it needs bent down some.
What makes a ramp lift like that?
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