Hey Stern! Are you serious?

(Topic ID: 161795)

Hey Stern! Are you serious?


By mayuh

2 years ago



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  • Latest reply 1 year ago by capguntrooper
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33
#37 2 years ago

Stern really needs to get their playfield issues handled and quick. I love many of their pins but if I see that other manufacturers have better quality PFs then I may just have to stop buying Sterns. Nothing stinks worse then opening a $6-8K pin up then having issues like this show up after a few hundred plays. Please keep us posted on if/how Stern makes this right.

30
#122 2 years ago

The PF is the face of the pin it's what all players are looking at almost all the time. In today's market most pins are going into a collectors home to be displayed, showed off, and played. No collector wants to spend $5-9K for a pin that comes with flaws right out of the box or shows poor craftsmanship after a few hundred plays.

I understand that there are challenges to getting top notch playfields. However, with the significant pricing increases of these new pins during the last 4 years I don't think it's irrational for a buyer to expect a better more solid product. Do whatever it takes either find a playfield maker with extremely high quality control or take it in house and refine the process for a quality product. Most importantly make things right when a product gets sent out to a buyer/fan that should not have been sent out.

#324 2 years ago

Just because there have been defects in the past doesn't mean these insert & clear coat defects are okay they aren't. This has been happening more often lately for some reason most guess it's cost cutting on the process. Quality has gone down in the past year or so. The clear coat and insert problems that seem to be happening too often & it needs to be fixed. Customers are unhappy no matter how many excuses are given. So it's either improve the quality & process or lose customers.

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