Sold a new pin to the distributor at a reduced cost to replace the damaged one, so he isn't out thousands when he replaced Ripleyyy's machine.
As a business, you wouldn't have any distributors if you made them eat the cost of your (or your suppliers) mistakes.
I have a Pro with ghosting. I am on a 'list' with my distributor. I'm pretty confident my distributor and Stern will make sure I am satisfied.
The hearsay and speculation in this thread about how terrible Stern is with replacing damaged goods is laughable, since all evidence from previous miss steps says otherwise.