Quoted from MapleSyrup:Do you ACTUALLY think Stern doesn't care?! I find that hard to imagine. They are constantly addressing issues that arise. I think the issues that keep coming up are proof that manufacturing a pinball machine is very difficult.
The Game of Thrones left orbit diverter "fix" is the clearest incontrovertible confirmation Stern often doesn't care. A fix for the bad diverter design/install that COMPLETELY BROKE the Martell mode was supposedly coming forever. Then they issued a software update that disabled it and said it was working "as designed" which was complete bull. Even disabling it, the Martell mode was broken because the ball took way longer going through the pops than around the orbit, eating valuable time off the mode clock. To say it was "as designed" was a slap in the face to owners and Steve Ritchie, but of course he can't say anything publicly. I'm sure he's still pissed.
The crazy thing is a fix wouldn't have cost that much (change the shape of the diverter arm a little), and the problem was found early enough that all newer GoT off the line at that time could have had it installed at the factory, costing very little. Stern chose to lie about it and move on. That's a lack of caring.