Quoted from mayuh:
Just to make sure: I'm not too pissed and I think it will be solved positive. What I can not believe and this is also in title, that even after the GOT pro ghosting issues were pretty severe - at least here in Austria and among the collectors I know who bought it - that a premium like the SMVE still may leave the factory with playfields in that condition or from that supplier.
What if GB has the same issues? 3 in a row really hurts the reputation...
I know many stern games that look brand new even after 2-3 years.
If your experience is like mine Stern will send you a blank PF in hopes that will make you happy. They know most owners won't go to the ridiculous amount of effort to install it but hope the extra "value" ($$$) of a spare PF will calm you down.
It may offset the price loss when you go to sell the "damaged" machine at least... "I'm including a spare PF with this game for sale".
They SHOULD send you a populated PF and an apology for your trouble but I sure wouldn't count on it. After all you did YOUR part in the deal - you raised 8K to buy their product.