Quoted from pinsanity:Whilst they are still technically commercial machines, there are very few of them (particularly at the LE level) that will actually ever see a commercial environment.
The market has changed and with that expectations have changed to be much more stringent as to quality since most buyers are putting these "numbered limited edition" machines (as they have been specifically marketed) into their homes to play sparingly and then adding on average another $1000 worth of aftermarket addons to them to make them a unique collectors piece based on their personal tastes.
My LOTRLE, BIBLE, Tron and Avengers have no ghosted inserts after hundreds of HUO games so something in the production/manufacturing process has changed since then to cause inserts to separate from the playfield artwork within 20 games (or as Vid pointed out straight out of the box).
Stern needs to address this, not just blow people off with claims of it being an industry standard or within acceptable limits.
Have to kind of disagree with you mate. I don't think the market has changed in Stern's mind, just the home user's. If the ghosting happened on a sited game, would the operator pull it from the line up? Would the op try to fix it? Would the op say something to Stern, may be but I doubt.
Is this an excuse for a poorly made pf....no....but nowhere did I read from Stern that they are a retail, end user outlet, collectors just have the opportunity to buy. I worked in engineering and a home user could buy but didn't get better than commercial warranties nor preferential treatment for claims and quality issues. I hope I'm looked after and will use all avenues to get a resolution to my liking, but still have the realization I could be disappointed. Atm I'm loving the game and the ghosting I have does not concern me but will evaluate well before the end of the warranty period.