Summerfield, NC
Quoted from AstonEnthusiast:I recently purchased a British vehicle to only discover the port made a small paint repair to an area not in immediate view. This was unknown to the dealer, but upon discovery the dealer unwound the deal, ate the loss and apologized profusely with a commitment to make it right. Why, because the 4" paint repair devalued the car by about $20K, it's the right thing to do and the car was sold without defects - it was new. The same arguments hold true for purchasing a new pinball. It should be in new condition, or price the damn things accordingly as sloppy second editions and reduce the price a bit.
Dare I ask on what car (or paint color) a small, not easily seen paint repair (properly done) devalued it by 20k??
Regardless of the value loss on any item, I'd agree that if it's new, you have every right to demand the highest level of standards. That said, many manufacturers have instituted tolerances like dead pixels and similar defects as normal. Not that this should apply to your car's paint or ghosted inserts, but if this continues I do see Stern eventually defining more specifically what is considered normal.
