Good luck with Stern or your distributor. I will never buy another new Stern because of my experience with a Kiss machine I bought new. Neither Stern or my distributor resolved or cared about my new machines issues. I wrote a polite letter to Gary Stern months ago and never got a responce. I was so upset with it I sold the machine at a loss to get it out of my house. I know several people that had issues of quality control with new machines. Its just not worth the money to buy a new machine and deal with issues for such a price and the way I was treated by Stern they have lost me forever on new purchases. I hope they treat you better and resolve it for you. Good luck..
(Topic ID: 161795)
Carmel Hamlet, NY
