Quoted from PinMonk:That program only happened after a long period of deny, deny, deny and telling people they had to pay to ship to their depot. If you were affected first, Onkyo was a nightmare to deal with, and they banned people who came to their board in an attempt to cover up the issue until it got so large they couldn't cover it up anymore. They didn't make a customer-friendly program because they're great people. They were facing a lawsuit or lawsuits.
Exactly the point of this petition: fix these issues or, as kpg said, get the fuck sued out of you. Stern is behaving very similarly to Onkyo when the issues were first being brought up: deny, deny, ban from forums, deny, make promises you have no intent on keeping, deny that, threaten, etc.