Visited the Pinball Museum in Seattle today and their SMVE also had ghosting on almost every insert. =(

On top of the ghosting insert growing the clear is cracking in the shooter lane.

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My ghosting only effects one insert and shooter lane so I'm not sure I'm even going to be eligible to get a swap. I can live with the existing wear but I worry it's just going to progressively get worse with time leaving me up shit creak down the road. =/

Well clear is starting to chip off in my GBLE shooter lane. =(

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Around 700 but I probably hit reset on the start button for more than half those games after a really bad ball one or two. My STLE has way more games and still looks new.

Nothing. I talked to my distributed and sent pics. Still waiting to hear anything back.

This is my fear. I only have one insert ghosting and a screwed up shooter lane. For smaller cases like mine I'd like to at least see Stern supply a replacement playfield free or at a heavily reduced price. Not the perfect solution but would give me a plan B down the road if the defective clear continues to crack and chip away.

Just got word from my distributor that I'm in the playfield replacement program also. It's nice to see Stern stand by their product on this issue. Confidence levels returning.

Looking forward to that replacement playfield.

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LE. Another chip of clear from the shooter lane.

Lol...dream defect. Trade it for playfield issues any day of the week. =P

I just got a call last week from Stern saying my playfield is ready to be replaced and the box is in the mail to send mine back. They are taking actions to resolve the issue, just slower than many would like.

Packed up and ready to send in the morning. Looking forward to being a happy customer again.

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Might just be international returns. They included a return shipping label with my box.

Dropped mine off at UPS this morning with the fully paid return slip. I'm in the US though.

Quick update on my GBLE replacement. At the two week mark since I sent my playfield back to Stern and still waiting for the new one to arrive.

Just curious what some of you guys had for turn around time? Getting itchy fingers to play my game again.

Update on the update. Just got a call from the shipper. Replacement playfield gets delivered Friday.

It's all fun and games till it starts to chip away and effect ball play. That's my biggest concern. If it's starting to chip and ghost after less than 100 plays what's it going to look like down the road? I'm fine with cosmetic problems but a playfield is the foundation of a pin.

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Playfield arrived today with date stamp Feb 01. Looks perfect out of box and yes the replacement LE playfield was signed. One lane switch needs to be fixed but other than that it's good to go. Going to install Cliffy and plastic plastic protectors before I play any games. I'll keep peeps updated if I run into problems with this new one.

Yup. That's the weight of the empty box they send out.

As a collector I didn't find the turn around time of two weeks to be that bad. I could see operators getting a bit ticked about losing money during that down time though.

Mine was pretty positive. I was confirmed for a replacement a month or so after I reported the problem with my distributor then had to wait a few more months to receive the replacement. Process went fairly smoothly, I received an empty box to ship my playfield and received the new one 2 weeks later. The new playfield has had zero issues.

I think his process just takes time so be patient. Make sure you get a confirmation that you are confirmed for a replacement playfield with Stern and once you have that just play the heck out of your game and wait for your spot in the que.