Just like in sales, you are only as good as your last quarter. Stern may have been the Mother Teresa of the industry several years ago, but with a new facility, additional employees, new investors - things change - and apparently for the worse and at the customer's expense.
After all of the empty promises on my KISS and witnessing the sh!t show with PFs, declining quality, increasing prices while decreasing features - I'm pretty much done with Stern and as others have said "my money will go elsewhere"
KPG, good luck with you mission and look forward to seeing the outcome of the bet.