(Topic ID: 161795)

Hey Stern! Are you serious?

By mayuh

7 years ago


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  • Latest reply 2 years ago by newpinbin
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#2557 7 years ago

I just put my GB Pro order on HOLD with my distributor.
I didn't want to cancel it completely, as I love the game and hope Stern works things out in the coming months. I would rather wait it out than roll the dice.

I thought the cases were isolated until reading this thread.

3 weeks later
#3859 7 years ago
Quoted from Hollywoodbone:

Stern did live tour today on FB. If you have ever seen any of these you can comment while it's going on and it shows up at the bottom of the screen just like with twitch and other live things. While it was going on a guy asked if they addressed quality control issues yet. He obviously got no response but as soon as the live event was over his comment was missing immediately from the comment section.

I noticed that too and immediately gave it a "Like".

#3915 7 years ago
Quoted from flashinstinct:

Got a phone call today front my distributor. There's a program and I'm getting it in writing that I will be covered and taken care of if anything happens. Game coming in on Wednesday.

Hi, are you dealing with the Toronto or MTL Playdium office for your GB? I'm dealing with MTL.

4 months later
#5363 7 years ago
Quoted from Junglist:

I like this post, I'm a real newcomer to pinball and I have a sliver of ghosting like this on my July GB Pro playfield. I've been paranoid thinking this is just going to fall apart over time - it hasn't with about 2000 plays. Is the odd sliver of ghosting normal in your opinion then? Is it common?

There is a GB on location near my work and I noticed a sliver sized ghosted area on 2 inserts when I first saw it. I figured the playfield would fall apart within a few months, but surprisingly after 7 months it hasn't gotten any worse, and it gets a lot of plays. So you might be OK.

My GB is also a July/August build... No ghosting yet after 200+ plays. Won't be surprised if it happens though.

2 weeks later
#5494 7 years ago
Quoted from JoshODBrown:

Is there anybody here from Canada or US that has received a new playfield from Stern yet? I am getting my playfield swapped this Saturday, and have also been working on a Youtube video for The Canadian Arcade to chronicle my experience with the process, which overall has been fairly painless and smooth so far. I have a few questions for anybody else who has received a replacement, or is receiving one soon. It would be greatly appreciated if you could reach out to me via PM.
Thanks!

Yes, please let us know how it goes. Is Playdium helping you with the process, or are you dealing directly with Stern? Interested to see what condition your original Playfield was in to warrant an exchange.

I have GB Pro purchased through Playdium. One insert has minor ghosting... so interested to hear how your exchange goes in case I end up trying to do the same (if condition of PF worsens).
Thanks!

2 weeks later
#5520 7 years ago
Quoted from Ed209:

I just got a call last week from Stern saying my playfield is ready to be replaced and the box is in the mail to send mine back. They are taking actions to resolve the issue, just slower than many would like.

Hope the process is smooth and works out well for you! Keep us updated

5 months later
#6275 6 years ago

Played SW on location today. Minor ghosting on a few inserts. Machine is a lot of fun though.

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