I want to sell my GBLE, and my hands are tied because of this playfield issue. Hope something happens with yours soon and it gets replaced before you would like to sell it.

Has it been confirmed that any of the handful of pf replacements that have happened have been Churchill yet? AFAIK all of them are the old 'Fun' ones with misspelled inserts.

Have any of the recent screwed up GoT / ST / SM VE been replaced yet?

Yeah, another defect. lol

Send a clear message to Stern: stop buying nib games !!

Within one year they get their shit together, guaranteed

That's exactly what I am doing.. I want AS Pro, but I am not buying shit until they make it right w/ my GBLE, period. I wonder how many others are on the same page.

I don't have any Stern games that need issues taken care of...but I'm standing by those who do. No buying!

You can count me in on the class action suit.

I will - if this isn't resolved soon I will post more details on how I will be proceeding and gathering potential plaintiffs, or however the attorney wants to go about it. Too early to say obviously- but there's a case here, that's for sure. FYI.. fun fact.. look up the lawsuit that was filed against Apple for the GPU defect in 2011 MacBook Pro's. Your's truly helped get that put together.. and had a great outcome

If it helps, I won't be buying either.

"Price up, quality down."

-Gary Stern

....followed up with a whispered "I can't believe they keep paying for this shit!"

Honestly... the quality control issues really chaps my hide!

I don't like to "fix" a brand new game. There have been issues on my METLE / ACDC prem & now GB prem.

I feel these should be considered commercial grade machines, to handle 10's thousands of play. Could you imagine the Casinos with "Out of Order" signs, on every 4th or 5th machine? They would be closed in less than a month.

After all the problems with gb I'm definitely out on stern nib until they prove they have smartened up. I'll be looking at the next spooky or alien when I want to buy next.

For clarification, are we talking about just sending them a new playfield? Or a fully populated new playfield?

In either case, I can't believe that they have not delivered on this yet. I'd be pissed.

Was told in October my GBLE was approved to be swapped. Still waiting for the stork to deliver my crate. Definitely another level of service to send photos in, be approved and a replacement crate arrive inside a week. Been waiting since July 2016 to have my play field corrected.

More hot air that wont amount to anything. ...sounds tough to say on a forum

Are you going to be buying anymore Stern pins for route? Seems to me they ought be taking care of a guy that buys as many pins as you do right away.

They should be taking care of everybody.

Seems like just another failure to communicate. I don't get it.

Simple. they are more interested, and are primarily focused on pumping out the new games...

I remember people saying that on the Macrumors forums about the GPU issue on MBPs.

I know it's hard to picture, but sometimes consumers get fed up with being dicked around by companies putting out defective products.

Those that know me real well outside Pinside would describe me as a person that gets shit done, less talk more action. Trust me, if Stern doesn't make it right with those that have issues there will be some actions taken.

Inexcusable to not have your GB playfield replaced by now. Hell they're gonna start Aero pins in another week or so. Wtf??!!

thanks for the concern and positivity for those affected.

There is nearly no chance that I would buy another pin for the route. I'm slowly getting myself out of the nearly daily business of repairing Stern factory junk. I've already liquidated 5 pins at Captain's auction last month, and I have a few more slated to go out this month as well.

I operate a lot of arcade video games (no ticket redemption). Many of these games can earn upwards of $2,000 per week or more, with absolutely no problems, failures or repairs needed for years. Yes, YEARS!!!! My Typhoon motion ride has generated more than $190,000 in gross revenue in just over 3 years. Total repairs were 1 broken button (external physical damage), two broken seat handles (external physical damage), and two broken strut support plates (the only real failure of the machine).

Jurassic Park Arcade grossed more than $73,000 in 18 months. The only repair to date was an adjustment of the gun assemblies (no parts needed).... and strangely enough, they all came from the factory with completed code.

Apparently, it only sounds tough to you. Perhaps some self-introspection and extensive psychological therapy could help you with that.

Based on your numbers on the arcade video games I've always wondered why anybody would want to route a pinball machine.

It's depressing to hear an Op who deals with Stern issues daily calling it "factory junk". I enjoy my pins in my HUO environment but certainly wouldn't put up with the nonsense you have to deal with.

Heading to Vegas at the end of the month, will check out the NYNY spot.

Well said

At least somebody's gettin' serious.

I can't believe you got pushed back.

So I know of two other replacements, one guy just mentioned it in one of the other GB threads and there is a UK guy who had bad ghosting on his LE that apparently has a playfield on the way. I'll ping him and find out the story. Kpg did you pay with a credit card? Might be worth a check to see if you can chargeback..

I want to give stern the benefit of the doubt but with how they are treating kpg it's hard to defend them - for the record my ghostbusters premium which has an August play field has no ghosting issues at all after 1000 balls played, so they clearly know how to make one that isn't hosed. It just feels as kpg has said that all the new play fields are going to new customers which is nuts. The need a lesson in NPS!

Anyone going to CES - hassle Gary on the stand.

Neil.

What was the outcome as I didn't see or hear of this in Oz. Must have made the news but missed it.

apple fixed all the duff machines....

https://www.apple.com/uk/support/macbookpro-videoissues/

http://appleinsider.com/articles/15/01/15/2011-macbook-pro-graphics-class-action-suit-expands-accuses-apple-of-concealing-defects

I think this is an opportunity for the inside community to bundle the powers. I would like to be on the list (name and serial number of my machine) that we send to Stern. See how big we can make this.

I thought you loved Ghostbusters? Just three days ago in another thread you said that you wouldn't sell it?

"I have to say if I had to sell one today, it would be my GBLE.. although I couldn't, because my playfield is a ghosted and chipping pile of shit and who knows when Stern will replace it. That's another story of course. But I honestly won't sell the game as it is very fun once you put a center post mod in it and get it dialed in.. and the theme is great, so it won't leave my collection for a long time.."

Thanks interesting

Well that sucks...especially since Gary even called you and purred into your ear with all the right answers to calm you down.

I assumed you'd be the FIRST guy to get taken care of considering the multiple damaged areas of the PF (and the nice car in your garage ).

Good luck with it... probably not worth the aggravation as you know it will probably work out. FWIW Stern has sent me a blank PF, a huge ramp assembly, etc all gratis so *usually* they are wonderful to deal with.

It's the whole boxed populated deal...if it were just PF's everybody would have them by now as Stern is pretty quick about sending those out (at least was for me in the past).

A blank PF wouldn't make any buyer happy though as they shouldn't have to spend the time, etc to move everything over. That's if they even feel confident they could pull it off with out a hitch.

You are right, I guess I changed my mind.

Yep - the class action lawsuit forced Apple to admit there was a problem, and then came up with a proper repair program for all defective MBPs. They tried to conceal there was a problem, and they got called out for it and I was one of the first people to contact the attorney and get the suit started. I provided my personal MBP and my clients as well, and they came up with the suit based on my knowledge. I also was paid a fee to consult the attorneys on the matter. It was a small fee vs the time I spent on it, but there was no way I could see Apple get over on consumers.

Furthermore, I don't know how many people follow Tesla closely- but when the P85D came out and Tesla claimed it was 691HP, I called their bluff. The website and press releases stated it was 691HP, and once I purchased mine I started casting doubts.

I posted my complaints on Teslamotorsforum, similar to what I did here, and it generated a big buzz that media sites picked up the story.

Tesla eventually removed their HP rating, and was also eventually sued.

My original thread that caused Tesla to change the verbiage on the site and caused a subsequent lawsuit against them:

https://teslamotorsclub.com/tmc/threads/updated-with-p85d-691hp-should-have-an-asterisk-next-to-it-up-to-691hp.44691/

As I said earlier, I am not one to dick around and not get things done. At this point, Stern should make it right for all those affected or I'll just push forward on the behalf of us that spent thousands of dollars for a defective product. They have admitted the problem now let's see the resolution happen NOW.

Remind me not to piss you off.

I am not even sure if i am on the list, i contacted distro in october he said my files were to big to send so i made a gmail account to add pictures to. My ghosting is bad for sure anyone have the email for me to send pictures directly to stern? should i compress the files? also i am in on a lawsuit if need be, ill be damned if my GB is 2k less then someone elses because of a manufacture flaw.

Compress the files and resend. That would be your best bet.

Just opening and saving them as jpg's in Photoshop will automatically reduce their file size. Plus you can save them at "less quality" (yet pretty much unnoticeable) to make the sizes even smaller.

Good luck. Call Stern on the phone and ask them WHERE to send the pics to. Ask to speak to Chas or Pat... they're nice over the phone and it gets things rolling much quicker than email.

Stern has been on record in video and other presentations, where they admitted to the issue and said it would be fixed. With that said, they are not stupid, they know they have to make things right or they would be crucified in court. I believe they do have intentions of fixing the bad PF's, but they probably figure getting new machines out the door is more of a priority right now. In the short-term, these new sales make them money...playfield replacements only cost them. I know, I know...don't piss off the valued customers, or your company will die, etc etc, but they are not thinking that far out. They are getting the backlog of machine orders caught up so they can then pull some of their folks off of the production line to concentrate on the re-builds. They probably figure those with ghosting are already pissed, so they would rather let those folks wait a little longer than to piss off a whole new set of people by delaying their games even more.

Sure, new games make money, but they already made money on my game and countless others...and they're defective. It's downright inexcusable that fixing bad playfields isn't priority number 1 at Stern.

Please do. Stern should be educated that customer and quality should come first.

Not saying I disagree with you....I'm just guessing at their point of view. Of course they could be in Las Vegas, drunk as hell with a hooker on each arm, laughing at all of us suckers that they can't believe "bought that shit".....lol

Is stern even following with the law not having certain parts of this machine under any sort of warranty whatsover? The playfield ghosting and chipping is not acceptable, but something also needs to be done with these crap node boards, they are proving to be unreliable when placed on route and Stern should be responsible for their flawed design on boards blowing. I've never seen a commercial grade product have such flaws that are being swept under the rug. These node boards are expensive to replace, making operating the new Spike games even HARDER than the previous sam system. I'm so fed up with Stern quality, and I've been such a true supporter buying EVERY game since Avengers NIB...

One thing is for sure... this "issue" hasn't been appropriately addressed by Stern. Gomez admitted an issue in the Pinball Magazine special... but the company is avoiding. They have two new games coming and have said absolutely zero about what consumers should expect in terms of service and warranty when it comes to playfield issues that GB owners have experienced.

Buyer beware... and anyone buying going forward should know what they're getting themselves into.

Last time I was at the PHOF on Friday night during CES, Gary and Terry(?) came in. I wouldn't be surprised if Gary and Tim Arnold are yakking it up this very second.

We can have some fun with this one.

Has stern skirted lemon laws, or Implied Warranty? I'll bet the answer is "yes".

yeah aint that the truth. they got too much on their plate than to worry about stuff that is not bringing money in..

things started going down the shitter mid last year... those affected are still waiting on replacements. thats not
an acceptable time frame.

i still say they will eventually get around to it..... but its way out of service standard. In the meantime, let them tempt you with Batman 66 Aerosmith and whatever else comes out before the replacements get out there.