I recently Paid DICK@Hemispheres Amusements lmost $9,000.00 for MY FIRST PINBALL MACHINE, a NEW Stern Aerosmith Limited Edition. The unit was shipped via SAIA and they damaged the shipment. A Freight Damage Claim was filed.
I tried to work with DICK@Hemispheres Amusements by having a Pinball Technician go out to the Freight Terminal, inspect the unit for obvious and CONCEALED DAMAGE and continue with the delivery IF THE UNIT PASSED INSPECTION.
DICK@Hemispheres Amusements refused to have the inspection done, refused to ship a replacement AND NOW REFUSES TO REFUND MONIES PAID. Now I'm stuck fighting with Paypal for my refund.
These guys have no concept of Customer Service.
I WOULD STAY AWAY FROM THIS COMPANY AND SPEND YOUR MONEY ELSEWHERE.
Btw, I also sent an email to Stern AND STERN NEVER RESPONDED.