Hi there. I have a problem. The balls are stuck in the crate! The only thing I noticed when I lifted the playfield (the ONLY thing I know how to do!...ok...I can remove the glass as well) On the right top there is a small board and it has a red light on it. (don't know if that means anything) I can't get in to where the balls are as it seems to be a metal case. Remember, I don't know how to do anything. So if you get involved with helping me...don't get mad.
Thanks!!