(Topic ID: 216763)

Helicon Brewing - just outside Pittsburgh, PA


By cjmjmm2006

1 year ago



Topic Stats

  • 865 posts
  • 63 Pinsiders participating
  • Latest reply 9 hours ago by cjmjmm2006
  • Topic is favorited by 23 Pinsiders

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There are 865 posts in this topic. You are on page 18 of 18.
#851 6 days ago
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#852 6 days ago

The family had a great time last night at the free play event...thanks!

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#853 6 days ago
Quoted from Rody:

The family had a great time last night at the free play event...thanks![quoted image]

Thanks for making it out! We are glad you enjoyed your time at Helicon. More cool stuff to come. Stay tuned!

#854 6 days ago

Sadly, the time has come for the removal of some games that were brought in for ReplayFX. The good news is that, from what I understand, many of the games will be rotated into other collections in the area--Apis, Voodoo, etc. cjmjmm2006 can provide official details. The great news is that 41 games will remain at the brewery and the collection remains absolutely spectacular. The highlights include 24 total Stern games, the last 17 released Stern games, both American Pinball games, the last three Jersey Jack Pinball releases, the last two Spooky releases, and 17 limited edition versions of games. As always, cjmjmm2006 remains committed to keeping the games in excellent condition with tech visits scheduled at least twice a week.

The updated list of the 41 games at the brewery is available at pinside Helicon location details.

I cannot overstate how much I appreciate what cjmjmm2006 has done for pinball at Helicon Brewing and other great locations in the region. Thank you Chris M.!!!!!!!!!!

Cheers,
Chris B.

#855 6 days ago

Thanks Chris. A lot of the praise he is giving is not just for myself. Chrisb has put so much effort into assuring your satisfaction at this location it's mind numbing. He has detailed lists and spreadsheets tracking issue history and open items. We can literally know what to do on common issues that otherwise we would be unaware of. Honestly for anyone reading about Helicon Brewing, this site is the most meticulously maintained in my entire portfolio. That's huge praise as we have some great sites that are operated an run by our own employees. In the next post I want to note a few things about the brewery during replay. I have a ton of notes as I spoke to so many of you and I have a list of things I intend to address everyone's questions, inquiries and general silliness. Haha

Thanks again for all the support us during this special 2 week period as well as all year long. We truly do aim to give you an experience with the pinball and beer combo that you cannot get anywhere else. There are a lot of people in this community that are dedicated and thorough in how they view their operations. We feel that this site is a great reflection on how pinball should be set on location.

Cheers to another awesome year at Helicon Brewing!!

Thank YOU chrisb and the Helicon staff for all you do for us!!

#856 6 days ago

Please bare with me as my notes are somewhat scattered. I had my 4 year old break my phone and I immediately bought another but had one of our technicians fix my previous phone to be sure I got all the data, pictures, video etc. I'm a dad first so.... I have a ton of pictures of my kids lives that I can't lose. I have a million different back up services (that I don't know how to use or log in to) but the peace of mind in seeing them on the screen is where it's at.

Question 1
How can you do this many games at one site?

First of all, I couldn't do it without the support onsite of chrisb and his Helicon staff. Second we have people that are committed to making something like this a reality and care at the core for you guys to be happy. Behind the scenes there are people that have my back and really care about their products.

Trent Augenstein repping Stern is a rock in my line up that can not be replaced. He takes my call anytime, he walks techs through some of the new fixes, he responds to everything so promptly. It's unexpected in most cases nowadays. I'm busy, I know Trent is. He is always available. Even walking me through a repair while in Italy!!

Second on that list is Gary from Abel Electronics. Same deal as Trent, matter of fact, Trent turned me on to Gary and we have never had a need for anyone else on what Gary sells. He supports us for American and Jersey Jack. Family Guy. No nonsense. Has my back.

(Side point- the pinball community can be very demanding. These guys do this mostly for the love of the community but they do have families and lives outside of pinball so I try to respect that. Not preaching but you should too. So before you post this guy sucks because of this one time he didn't get back to me in 10 seconds, consider that)

Further more there are other distributors I could name but these two I have close relationships with and I would literally lay down on the wire for them.

Finally I wanna thank everyone that manufacturers a product to keep a place like Helicon always interesting. This is another key. Pinside is great for the community but I will say that most people I meet that are in this hobby are not on here. Pinside is a part of this too but our casual supporters help keep the lights on. YOU guys show up and make some hard days easier and overall the community is why we do what we do.

I could get into the financial data but it's boring and really I'm not doing a site like helicon for the money. I can tell ya that.

I'll have to answer some of these one step at a time. That was longer than I wanted but a lot goes into a site like helicon.

Thanks for reading.

Cheers,

CJM

More to come

#857 6 days ago
Quoted from cjmjmm2006:

Trent Augenstein repping Stern is a rock in my line up that can not be replaced. He takes my call anytime, he walks techs through some of the new fixes, he responds to everything so promptly. It's unexpected in most cases nowadays. I'm busy, I know Trent is. He is always available. Even walking me through a repair while in Italy!!

Second on that list is Gary from Abel Electronics. Same deal as Trent, matter of fact, Trent turned me on to Gary and we have never had a need for anyone else on what Gary sells. He supports us for American and Jersey Jack. Family guy. No nonsense. Has my back.

I will second this with great enthusiasm.

#858 5 days ago

I'm close to done with my video from when I was there recently. I'll be sure to note that the lineup is typically in the 40ish range so the 5 people who may watch my YouTube channel don't come in and ask where the other 20 games are.

#859 5 days ago
Quoted from Geocab:

I'm close to done with my video from when I was there recently. I'll be sure to note that the lineup is typically in the 40ish range so the 5 people who may watch my YouTube channel don't come in and ask where the other 20 games are.

Thanks Geo!!

#860 5 days ago
Quoted from cjmjmm2006:

I'll be in London and Preston. How far are you from either of those places?

30 mins from London!

#861 5 days ago

On Saturday 8/24, Josh Kugler, the Director of Software Engineering at americanpinball, will be at Helicon for a few hours to talk about Oktoberfest and Houdini and play some games. Both games will be on free play for the event and if you beat Josh you can win a t-shirt (while supplies last). Full details will be kept on the facebook event at https://www.facebook.com/events/2885437678193345/.

#862 4 days ago
Quoted from NeilMcRae:

30 mins from London!

Great. See ya soon!!

#863 4 days ago
Quoted from chrisb:

On Saturday 8/24, Josh Kugler, the Director of Software Engineering at americanpinball, will be at Helicon for a few hours to talk about Oktoberfest and Houdini and play some games. Both games will be on free play for the event and if you beat Josh you can win a t-shirt (while supplies last). Full details will be kept on the facebook event at https://www.facebook.com/events/2885437678193345/.

This is freaking awesome!! Josh is a great guy and definitely worth stoping in to talk beer and pinball. He's made some really cool rules for the first 2 American titles and I look forward to maybe a game 3 this year??

#865 9 hours ago

Thanks for the great video and kind words about helicon.

A few things of note.

-the collection went up to 70 games during replay

-we spend over 14 hour a week in tech time on average across the entire year

-the collection of games spans 6 decades

-during the year, the collection of games sits at a total between 40-50 units

-we make up the collection of games that are not brand new with customer requests

Cheers!!

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